Tot Certified It Helpdesk Trainer

3 weeks ago

Hazaribag JH IN Aisect Full time

Trainer - Domestic IT Helpdesk Attendant SSC Q0110 Reporting To Center Manager Project Coordinator - Skill Development Location AISECT DDUKK Associated Skill Development Centre 1 Job Purpose To deliver domain-specific and employability skill training to trainees enrolled under the Domestic IT Helpdesk Attendant job role in alignment with the Qualification Pack SSC Q0110 IT-ITeS Sector Skill Council - NASSCOM ensuring quality learning outcomes and industry readiness 2 Key Responsibilities Training Delivery Conduct classroom and practical sessions as per prescribed QP NOS SSC N0220 SSC N9001 SSC N9003 modules Deliver lessons on IT-ITeS Industry overview MS Office Data Confidentiality Computer Networks Wireless Computing IT Service Desk Helpdesk ticketing process Incident Management SLA Escalation matrix Workplace Safety Work Management and Professional Etiquette Train learners on troubleshooting customer interaction and helpdesk operations through simulations Maintain batch-wise attendance session plans and daily training logs Assessment Reporting Prepare and evaluate assignments practical assessments and viva sessions Support internal external assessment agencies during evaluation Maintain trainee performance records and prepare progress reports Administration Compliance Follow AISECT JSDMS training guidelines maintaining updated training registers and lesson plans Ensure equipment readiness systems projector internet before sessions Coordinate with MIS for attendance tracking and portal updates Industry Linkage Placement Support Assist in identifying placement opportunities for certified trainees Conduct mock interviews and prepare learners for IT support roles 3 Qualification and Experience QualificationExperience RequirementBCA B Sc IT CS Diploma in IT B Tech CS IT or equivalentMinimum 2 years of industry experience in IT Support Service Desk Helpdesk operations OR Minimum 1 year of experience as Trainer in IT-ITeS domain Certification in Train the Trainer TTT from SSC NASSCOM NSDC preferred 4 Technical Skills Required Strong knowledge of MS Office Computer Hardware Networking fundamentals Familiarity with ITIL concepts Incident Problem and Change Management Understanding of ticketing tools Remedy ServiceNow Zoho Desk Freshdesk etc Ability to demonstrate live troubleshooting email setup LAN Wi-Fi connectivity software installation OS handling 5 Soft Skills Competencies Excellent communication and presentation skills English Hindi Patience punctuality and strong classroom management ability Motivational and mentoring approach towards trainees Documentation and reporting accuracy Adaptability for blended learning online offline modes 6 Working Days Hours Monday to Saturday 6 days a week 10 hours per day including practical theory sessions 7 Salary Range 18 000 - 20 000 per month Negotiable based on qualification experience certification 8 Desired Candidate Profile Passionate about teaching and guiding youth towards IT-ITeS careers Updated with latest trends in IT support customer service and networking Willing to travel for monitoring assessment and exposure visits if required Job Type Full-time Pay 18 000 00 - 20 000 00 per month Benefits Food provided Provident Fund Work Location In person

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