Customer Relations Executive

2 days ago


Ernakulam, India Samagra Progressive Learning Solutions Pvt Ltd Full time

The Customer Relationship Executive of Samagra Progressive Learning pvt ltd calls potential customers to attend the various paid & free webinars over phone to entrepreneurs who are looking for such training initiatives. The job is to reach out to various customers over phone, explain them the product features and deliver value to the customers.

**Key Responsibilities**
- Responsible for making outbound calls and regular follow up on leads assigned.
- Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling Membership over the phone and achieve the targeted sales numbers value, set quality parameters
- Explaining the product features and benefits in detail.
- Understand the Customer requirements, encourage them to upgrade / renew the membership packages.
- Address all the issues / grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
- Generation of Leads for our webinar and programs via database calling, campaigns & references
- Strictly adhere to the process requirements

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Speak with the employer**
+91 9656123000
Expected Start Date: 01/07/2021



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