
Customer Relation Executive
1 day ago
We are hiring
Position: Customer Relations Executive
**Salary**: 25k
**Responsibilities**:
- Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
- Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers
- Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
- Understand and deliver your KPI's and SLA's specifics
- Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
- Maximise on every opportunity ensuring the client/carer receives outstanding service
- Ensure all system records are up to date and accurate
- Partner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy
- Manage teams of customer escalation specialists in Austin, TX and Galway, IrelandGet escalated customers back into their games fast with 90+ rated customer satisfaction
**Salary**: Up to ₹25,000.00 per month
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Ernakulam, Kerala (required)
Ability to Relocate:
- Ernakulam, Kerala: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 81296 05596
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