Female Customer Follow-up Executive

13 hours ago

Chennai District Tamil Nadu, India Laxmi Jewellery Chennai Pvt Ltd. Full time

**Job Title**: Customer Follow-up Executive (Jewellery Showroom)

**Location**: NSC Bose Road, Sowcarpet, Chennai

**Position Overview**:
**Key Responsibilities**:

- **Customer Engagement & Follow-Up**: Contact customers post-purchase to ensure satisfaction with their products and services.
- **Issue Resolution**: Address any customer concerns, queries, or complaints promptly, ensuring they are handled professionally and effectively.
- **Sales Support**: Collaborate with the sales team to follow up on pending orders, special requests, and new product arrivals. Keep customers informed about the status of their orders, repairs, or customization work, providing updates when necessary. Gather feedback from customers regarding their showroom experience and the quality of jewellery purchased to help improve service. Maintain an organized and updated database of customer interactions, ensuring timely follow-ups and effective communication. Promote loyalty programs, upcoming events, or new collections, offering customers additional incentives to return to the showroom. Develop personalized relationships with high-value clients, offering tailored product recommendations based on their preferences and previous purchases. Ensure customers are invited to exclusive showroom events, sales, and promotions. Provide regular reports to management on customer follow-up activities, feedback received, and areas of improvement.

**Required Skills & Qualifications**:
Order & Repair Tracking

Feedback Collection

Customer Database Management

Loyalty & Retention Programs

Personalized Service

Event Invitations

Reporting

Strong communication and interpersonal skills.

Customer-oriented mindset with the ability to manage multiple clients.

Attention to detail and organizational skills.

Ability to handle customer queries and complaints with patience and professionalism.

Familiarity with CRM software is an advantage.

Basic knowledge of jewellery products, designs, and trends is a plus.

Experience in a customer service role, ideally within the jewellery or luxury retail industry.

Computer Skills (MS Word, Excel, Powerpoint)

**Experience**:

- 1-3 years in customer service, follow-up, or a related role in a wholesale jewellery environment.

**Key Competencies**:

- Excellent follow-up skills
- Problem-solving abilities
- Sales and service mindset
- Strong organizational skills
- Team collaboration

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

Application Deadline: 21/10/2024
Expected Start Date: 21/10/2024

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