B2c- Medical Appointment Scheduler

1 week ago


Mohali Punjab, India Incinque Business Solutions Pvt. Ltd. Full time

**Job Title: B2C- Medical Appointment Scheduler - Dental Inquiries**

**Job Summary**:
**Responsibilities**:

- Handle inbound patient inquiries regarding dental treatments and services.
- Convince patients of the benefits of the treatments provided and schedule their appointments.
- Conducted regular audits of patient accountsfor accuracy of demographic data.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Collaborated with medical dentist's to prepare verification form for the patient's.
- Maintain patient records and appointment schedules using dental healthcare software systems.
- Provide patients with appointment details and any necessary preparations for procedures.
- Ensure patient confidentiality and compliance with healthcare regulations and procedures.
- Follow up on cancelled or missed appointments to reschedule.
- Coordinate with dental professionals to ensure smooth appointment scheduling.
- Verify insurance coverage and explain payment procedures to patients.
- Maintain an organized schedule that accommodates emergency or urgent appointment requests.
- Continuously update knowledge of dental services and procedures to effectively communicate with patients.

**Qualifications**:

- Proven experience in a medical appointment setting role or similar role within a medical process.
- Excellent communication and persuasive skills.
- Knowledge of dental terminologies is a plus.
- Proficiency in healthcare or dental software systems.
- Ability to handle sensitive patient information with confidentiality.
- High school diploma or equivalent. Higher degree in medical or dental administration is a plus.
- Experience in handling inbound patient inquiries and managing customer service interactions.

**Work Hours**:

- Cabs will be provided.

**Location**:

- Mohali, Punjab (preferred)

**Job Types**: Full-time, Permanent

Pay: ₹10,307.43 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Monday to Friday
- Night shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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