Telecaller - Reservations & Guest Experience (Hospitality)

2 days ago


Delhi Delhi, India Anand Vardhan Resort Full time

**Job Summary**:
**Key Responsibilities**:

- Handle inbound and outbound calls for room and package reservations.
- Provide accurate information about rooms, packages, facilities, and promotions.
- Follow up on inquiries and convert leads into confirmed bookings.
- Maintain guest details and booking records in the reservation system.
- Coordinate with the reservations and front office team to ensure seamless guest experience.
- Upsell packages, activities, and special offers.

**Requirements**:

- Good command over spoken and written English.
- Excellent interpersonal and listening skills.
- Basic computer knowledge; familiarity with reservation software preferred.
- Previous experience in hospitality reservations/telecalling will be an added advantage.
- Customer service-oriented with a pleasant and confident telephone manner.

**Salary**: As per industry standards + incentives on bookings

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Inbound voice: 4 years (required)
- inbound sales: 3 years (required)

Work Location: In person



  • Delhi, Delhi, India Naukri Hospitality Jobs Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We are looking for a highly skilled and experienced Reservation Associate to join our team in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.Roles and ResponsibilityManage and coordinate reservations, ensuring accuracy and efficiency.Handle guest inquiries and...


  • New Delhi, India EllBee Hospitality Worldwide Full time

    **Job Information**: Industry **Hospitality** *** Work Experience **4-5 years** *** Salary **25000** *** City **New Delhi** *** Province **Delhi** *** Country **India** *** Postal Code **110060** We are currently seeking an enthusiastic and detail-oriented Reservations Executive to join our dynamic team at EllBee Hotels. If you possess...


  • Delhi, Delhi, India Hustyn Hotel Full time

    **Job Title**: Hotel Reservations Executive **Company**: Hustyns Hotel (website hustynlodges.co.uk and hustynhotel.co.uk) **Location**: Connaught Place, New Delhi( Back office) **Industry**: Hospitality **Age: 20-25 years** **Job Summary**: **Key Responsibilities**: - Greet guests warmly and provide a personalized check-in and check-out experience. -...


  • Delhi, Delhi, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25010140 **Job Category**Reservations **Location**JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India, 110037 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...


  • Delhi, India TheSqua Serviced Apartments Full time

    Role & responsibilities To answer the queries of the guests through mail & over the phone, & upselling the apartments in the APAC region using the best sales skills. Closure of the inquiry by the agent by converting the generated leads to successful bookings, thereby generating revenue along with the team. Ensure that customer queries/ complaints are...


  • Delhi, Delhi, India TheSqua Serviced Apartments Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Role & responsibilitiesTo answer the queries of the guests through mail & over the phone, & upselling the apartments in the APAC region using the best sales skills.Closure of the inquiry by the agent by converting the generated leads to successful bookings, thereby generating revenue along with the team.Ensure that customer queries/ complaints are addressed...


  • Delhi, Delhi, India CALUX GLOBAL HOSPITALITY PVT LTD Full time

    As a Reservation Executive you will be responsible for Confirmation at Centralized Reservation Office, Payment Followups and communication with concerned Hotels which will be assigned to you **Responsibilities and Duties** Attending to guest calls on their enquires Processes reservations by mail Processes reservations from the sales office, other hotel...


  • Delhi, India Hotel Duke Full time

    Handling and managing reservations process through various communication platforms - Monitor room sales an improve sales technique - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered into the system -...


  • Delhi, NCR, New Delhi, India Modern Growth Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesRespond to guest inquiries via email, phone, and chat.Convert leads into confirmed reservations to meet revenue targets.Upsell apartments and packages to increase bookings.Address guest complaints and ensure timely resolution.Provide tailored recommendations to meet guest needs.Collaborate with the sales team to achieve booking...


  • Delhi, Delhi, India Foxoso Hospitality Pvt Ltd Full time

    Assist customers in selecting suitable options based on their preferences and needs. **Customer Service**:Provide excellent customer service by addressing customer inquiries, concerns, and requests related to reservations. Ensure that customers receive accurate and detailed information about their bookings, including rates, availability, policies, and...