Telecaller - Reservations & Guest Experience (Hospitality)
2 days ago
**Job Summary**:
**Key Responsibilities**:
- Handle inbound and outbound calls for room and package reservations.
- Provide accurate information about rooms, packages, facilities, and promotions.
- Follow up on inquiries and convert leads into confirmed bookings.
- Maintain guest details and booking records in the reservation system.
- Coordinate with the reservations and front office team to ensure seamless guest experience.
- Upsell packages, activities, and special offers.
**Requirements**:
- Good command over spoken and written English.
- Excellent interpersonal and listening skills.
- Basic computer knowledge; familiarity with reservation software preferred.
- Previous experience in hospitality reservations/telecalling will be an added advantage.
- Customer service-oriented with a pleasant and confident telephone manner.
**Salary**: As per industry standards + incentives on bookings
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹40,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Inbound voice: 4 years (required)
- inbound sales: 3 years (required)
Work Location: In person
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