Growth Intern

**Hiring for Growth Intern**

**About Dezy It**

At Dezy It, we are on a mission to create a better tomorrow. Our goal is to transform the way patients, caregivers, and healthcare institutions interact. We are building AI Agents that offer personalized support to patients and staff throughout their medical journey, automating routine tasks to free up more time for patient care and outcomes.

**About the Founders**

Indranil Roy, known to many as Indro, is a seasoned technologist, designer, and entrepreneur with almost a decade of industry experience. As the founder and CEO of Dezy It, Inc., Indranil has been at the forefront of merging data-driven UX with innovative software solutions. With a background rooted in both design and software, he has collaborated with startup pioneers and funded ventures worldwide, developing high-efficiency processes for design and growth.

Inspired by his grandfather, a distinguished neuropathologist, Indranil is now channeling his expertise and passion into transforming the patient's experience in healthcare. Through his latest venture, he is building AI healthcare companions that assist in demystifying the treatment journey, offering patients clarity and support before, during, and after their medical procedures. Indranil's mission is to revolutionize how patients experience healthcare, continuing his family's legacy of impactful contributions to the field of medicine.

I am incredibly passionate about using design to meet people's needs. Starting as an Industrial Designer, I have delved into Branding, Digital Platforms and System & Service Design, and now, my focus lies on healthcare

My journey revolves around one core belief: "Design should prioritize human well-being."

In the healthcare industry, I saw an opportunity for innovation, a chance to transform a complex system into one that puts the patient at the center. With Dezy It, we are reimagining healthcare by creating intuitive and compassionate interactions that empower patients and streamline care delivery. Our goal is not just to build a product, but to design a better world for patients and caregivers. By combining human-centered design with cutting-edge technology, we are making a real impact on the lives of those we serve.

Designing for the upcoming future while keeping the current patient-care experience in mind is the perfect balance to approach the industry with any innovation. To achieve this, I believe in breaking down the entire plan into short realistic targets that can be ticked off the list one at a time. Milestones can be captured, processes need to be introduced, obstacles may arise, but in the end, results will be achieved. It does not happen overnight, but with time and effort, everything is possible.

**Why work with us?**

We are a team of designers, engineers and creators all coming together to form a creative community with a common vision of growth and innovation. Finding inspiration in every turn

**About the role**:
You will be a core contributor in the Customer Success segment of Dezy It which involves customer engagement and retention. You will be at the forefront of identifying and solving key customer challenges, using insights to craft strategies that increase customer satisfaction, retention, and lifetime value of an existing customer. You will own the problem of optimizing customer retention and engagement while focusing on revenue growth.

Beyond the technical aspects, this role requires a high level of empathy and the ability to connect deeply with customers. You’ll be expected to have a customer-centric mindset across the organization, ensuring proper communication and that all developments align with both customer expectations and feedback.

You will work closely with the Founders, Growth, Design, and Engineering teams to effectively collaborate on the product, and brainstorm high-impact experiments yielding revenue.

The Impact of your role will be significantly visible across the organization as you will drive growth on key metrics like revenue, customer satisfaction, and retention.
- **Location: Remote**:

- **Experience: 0 - 1 year**:

- **Duration of Internship: 6 months**:

- **Number of working hours: 40 hours/week**:

- **Stipend: INR 10000 - 15000/month**

**Your usual day at work**:

- Establish and maintain positive relationships with customers by understanding their needs and concerns.
- Respond promptly to customer inquiries, resolve issues, and ensure customer satisfaction.
- Proactively engage with customers to gather feedback and assess their level of satisfaction.
- Stay updated with product developments and updates to better assist customers and enhance their experience.
- Troubleshoot technical issues and coordinate with the development and design team to resolve customer problems.
- Brainstorm with the Growth team and run high-impact experiments that yield revenue
- Research and suggest tools and software that help run experiments at scale

**Must have**: