Customer Support

2 weeks ago


Gurugram Haryana, India Blackberrys Full time

**Posted on: 04-Jul-2025**

**Closes on: 13-Aug-2025**

**Job Id: 11157**
- Role profile:

- Establish retail and distribution network for the brand and product categories- Ensure capex & opex are aligned as per the monthly budget.
- Develop distribution budgets and manage expenses within the budget
- Ensure cost negotiation with different vendors and provide appropriate solutions for bulk distribution
- Inventory analysis to identify slow and dead moving SKUs.
- Ensure on time stock allocation to channels as per validated requirement Ensure order confirmation is shared with retailer
- Merging and demerging of stocks every month to move ageing stocks to the relevant store
- Ensure stock is available in warehouses to maintain the minimum level of inventory
- Proper GRN & billing of stocks to the retailer
- Ensure the annual stock audit is done
- Ensure logistics cost is aligned to customers order delivery
- Ensure WH cost per piece is managed properly
- Select logistics partners and negotiate contracts and rates
- Continuously look for process automation opportunities for better efficiency and control.
- Collaborative working with brand team for effective demand management
- Generation of quality MIS on day to day servicing to customer
- Control and observation of non-ARS orders
- Generation of quality MIS on day to day servicing to customer
- Supporting business for EOSS / promo events
- Function:

- SCM
- Skills:

- Strong knowledge of SAP, WMS, and logistics tools.- Analytical, problem-solving, and negotiation skills.
- Leadership with a customer-centric approach.
- Hands on experience in maintaining inventory turnover & warehouse efficiency.
- Focus on customer satisfaction score (NPS) and OTIF
- Qualifications:

- MBA in supply chain or related field
- Experience:

- 10 years in warehouse, logistics and distribution with 4 years in leadership role in CS&D preferably in retail apparel.


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