Service Supervisor

1 day ago


Mohali Punjab, India Tayal & Co Full time

**ob Opportunity: Service Supervisor / Field Technician**

**Location**: Kolkata, Chennai, Bhopal, Jabalpur, Indore, and WCR Regions (with frequent travel across India)

**About the Role**

At **Tayal & Co.**, we have been delivering **safe, reliable, and innovative engineering solutions** to Indian Railways for more than 25 years. To strengthen our service network, we are looking for **Service Supervisors / Field Technicians** who will play a vital role in **installation, maintenance, and technical support** for our products across customer sites in India.

This is a field-based role that requires strong technical expertise, problem-solving skills, and the ability to deliver excellent customer service with frequent travel.

**Key Responsibilities**
- Install, maintain, and repair **Tayal & Co. products** at customer locations.
- Diagnose issues efficiently and resolve **warranty complaints** (open/live/closed).
- Provide **on-site technical support and training** to customers.
- Coordinate with **internal technical and service teams** for escalations and quick resolutions.
- Maintain accurate **records of service activities, visits, and complaint status**.
- Ensure compliance with **safety standards and company service protocols**.
- Build strong and lasting **customer relationships**, especially with Indian Railways and key stakeholders.
- Share **field feedback and insights** with internal teams to improve product performance.

**Desired Skills & Competencies**
- Strong technical knowledge of **mechanical or electrical systems**.
- Troubleshooting and repair expertise in industrial or railway equipment.
- Good problem-solving and decision-making abilities.
- Willingness to **travel extensively** within the assigned region and across India.
- Strong communication skills with a **customer-first mindset**.
- Proactive, reliable, and committed to service excellence.

**Qualifications**
- **Diploma / ITI in Mechanical or Electrical Engineering**.
- Prior experience in **manufacturing, engineering, or railway industry** preferred.
- Knowledge of service documentation and complaint tracking will be an advantage.

Pay: ₹15,500.00 - ₹50,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Work Location: In person



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