Product Support

1 week ago

Royapettah Chennai Tamil Nadu, India Infiniti Software Solutions Full time

**Role Overview**:
We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, providing expert troubleshooting, resolving technical issues, and ensuring a positive customer experience. You will collaborate closely with our technical team to escalate complex problems and contribute to continuous product improvement.

**Responsibilities**:

- **Troubleshooting and Issue Resolution**:

- Provide step-by-step guidance and technical support to customers to resolve problems effectively
- Conduct thorough troubleshooting to identify root causes and implement appropriate solutions
- **Customer Query Management**:

- Respond promptly and professionally to customer inquiries regarding product functionality, usage, and technical specifications
- Provide clear and concise explanations to customers, ensuring they understand the solutions provided
- Maintain accurate records of customer interactions and troubleshooting steps in our support system
- **Technical Team Collaboration**:

- Escalate complex technical issues to the appropriate technical team members, providing detailed information and supporting documentation
- Act as a liaison between customers and the technical team, ensuring effective communication and timely resolution
- Provide feedback to the technical team regarding common customer issues and potential product improvements Contribute to the creation of knowledge base articles, FAQ's and other support documentation
- **Customer Satisfaction**:

- Strive to achieve high levels of customer satisfaction by providing exceptional support and resolving issues efficiently
- Proactively identify and address potential customer concerns
- Follow up with customers to ensure their issues are resolved and they are satisfied with the support provided

**Location - Chennai (WFO)**

Pay: From ₹16,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Shift:

- Rotational shift

Work Days:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Royapettah, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you ok with rotational Shift?
- Are you willing to work from office ?
- Have you read our roles and responsibilities?

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)

Work Location: In person

Expected Start Date: 16/06/2025

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