
It-service Desk
2 weeks ago
**About Logic**:
**What youll do**:
- Systematically interprets user problems and identifies solutions and possible side effects
- Uses experience to address user problems and interrogates database for potential solutions.
- Escalates complex or unresolved incidents.
- Records and tracks issues from outset to conclusion.
- During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
- Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.
- Maintains records, informs users about the process, and advises relevant persons of actions taken.
**Benefits**:
**Why work with us?**
- We care about your physical, mental, and financial well-being - we offer competitive benefits, including a flexible work environment and vacation policy
- We are passionate about our people - this means career coaching and mentorship that focuses on your strengths, progress, and career possibilities
- We are invested in each other, and provide fantastic opportunities to develop your skills across a variety of clients
- We are interested in you and what matters to you, including opportunities to make an impact, from volunteering to owning internal initiatives
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