Enterprise India Junior Sales Associate

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you’ll be part of**

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

**Role General Purpose**:
Increase productivity and efficiency of the Nokia Enterprise Customer Teams (NE CT) by providing a centralised “Inside Sales” function covering a range of customer facing and non-customer facing activities. It is a role that will handle sales support activities allowing senior Account Managers (AM) to spend more time in developing strategic relationships with key accounts and pursuing major deals. The role will develop into building relationships with Nokia customers and becoming their “go to” point for day to day Sales enquiries. As well as a coordinated customer interface for delivery-related enquiries and issues, within a well-defined scope. It’s intended that incumbents in this role will be able to grow into full Account Managers as their experience increases

**What you will learn and contribute to**

**Position Description**

**Sales - AM tasks for selected opportunities (funnel management, offer process, order launching, partner management)**:

- Provide high-quality, fast turnaround to customer requests for quotations, especially for simple sales of individual system components
- Work with lead Account Managers to generate and issue more complex customer quotations, including preparing collateral for internal reviews
- Pro-actively reach out to existing clients to stimulate run-rate business
- Accept orders from customers and ensure they are processed promptly and successfully
- Flag order processing risks to affected AMs and CT head
- As required, join bid war rooms to ensure on-time delivery of high-quality responses

**Forecasting - ensuring &maintain accuracy**:

- Work with AMs to ensure that Opportunity management (in CRM tool) is accurate and kept updated (the position is not responsible for CRM entry; rather it is a governance check and point of contact for resolving technical issues)
- Analysis of standard governance dashboards and generation of specialized reports based on current business needs expressed by CT head
- Reach out to a defined set of customer contacts to generate forecasts and enter those forecasts into CRM

**Fulfilment - focus on customer delivery performance satisfaction**:

- Work with Nokia delivery teams to track progress against customer required dates and flag risks to AMs and CT head
- Provide a first escalation point for delivery issues - both for customer enquiries and guidance requests from Global Operations

**Customer creation & screening - new accounts in Customer Master Database**:

- Be the prime coordinator for the creation of new customers in the Nokia customer database
- Follow up with Compliance team (Anti-Corruption Assessment Form & Company Profiling)

**Customer relationship management & Marketing activities - a range of practical and marketing-focused activities, lead management**:

- Organise/facilitate/document customer meetings, presentations and workshops
- Support in other marketing related activities & events (collateral preparation, event participation, communication)
- Organise customer CXO networking sessions
- Lead management - maintain customer info database, contact list, relationship plan, marketing plan and customer event calendar
- Drive expansion of approved customer press release library

**Governance assistance** - **prime contact for regional and global functions**:

- Provide a “go to” point for regional and global functions that require insight into the CT business (both regular and ad hoc enquiries)
- Produce collateral required for regular regional reviews by engaging with the entire AM team

**Market insight - maintaining a window onto evolving market conditions**:

- When opportunities arise, build a library of reliable collateral defining local market opportunities and share with local team
- Provide customer and competitor feedback to management

**Key Interfaces**:

- NE CT Head
- NE Account Managers, Partner Sales Managers & Technical Sales team
- Local segment sales leads
- Business Groups Pre-sales and Delivery
- Bid Managers
- Pricing Manager
- Strategy & Sales Ops Manager
- Legal
- Financ