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Customer Service Representative

2 weeks ago

Kharghar Navi Mumbai Maharashtra, India CHARCHIT TECH Full time

**Responsibilities**:

- Handle incoming customer inquiries and provide accurate and timely responses
- Resolve customer complaints or issues in a professional and efficient manner
- Ensure customer satisfaction by identifying and addressing their needs and concerns
- Maintain customer records and update the relevant information in the CRM system
- Collaborate with other departments to resolve complex customer problems
- Follow up with customers to ensure their issues are fully resolved
- Upsell products or services to customers when appropriate
- Provide feedback to management regarding customer trends and concerns
- Maintain high standards of professionalism, empathy, and patience in all customer interactions

**Qualifications**:

- High school diploma or equivalent qualification
- Previous experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Good knowledge of customer management software and MS Office
- Ability to empathize with customers and provide personalized assistance
- Flexibility to work in shifts, including weekends and holidays

**Skills**:

- Effective communication
- Customer service orientation
- Problem-solving
- Active listening
- Empathy
- Attention to detail
- Time management
- Flexibility
- Conflict resolution
- Computer literacy

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Compensation Package:

- Performance bonus

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Business development: 1 year (preferred)
- Lead generation: 1 year (required)
- Sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person