Customer Success Associate

2 weeks ago

Gurugram Haryana, India Integral Ad Science Full time

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry's most actionable data to drive superior results for the world's largest advertisers, publishers, and media platforms. IAS' software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality.

If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you

As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills. **This a junior / entry level role and would suit a recent Graduate or early career**

**What you'll do**:

- Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
- Build a solid understanding of all IAS products and processes
- Manage a dynamic, high-volume list of clients
- Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
- Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
- Prepare regular reporting and data analysis of client activity
- Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
- Attend external meetings and present to clients
- Create process and methodology documentation
- Develop client relationships to incorporate a deep understanding of client goals
- Communicate client needs and act as an internal advocate for owned clients adhere to IAS values at all times

**What you'll need**:

- Up to 2 years' experience in customer facing roles. Ad Tech, agency or brand experience would be an advantage
- Strong analytical skills
- Ability to learn quickly and grasp different processes and systems
- Enthusiasm to work in a fast-paced and demanding environment
- Ability to prepare clear and concise client-ready documents
- Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
- Ability to work independently as well as part of a team
- Fluency with Microsoft PowerPoint, Word, Excel
- Experience working in Salesforce is a plus

**About Integral Ad Science**

**Equal Opportunity Employer**:

- IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply._

**California Applicant Pre-Collection Notice**:

- #LI-Hybrid_

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