Leadership Role

Are you a strategic leader with a strong bias for execution, capable of owning an entire business vertical across Sales, Customer Success, and Renewals? Do you thrive in an environment where your decisions directly impact topline growth, customer satisfaction, and operational efficiency? If you’re looking to take complete ownership—from go-to-market to customer lifecycle—Tracxn is your platform to lead and scale._

**Location**: Bangalore, India (Work from Office)
- **Job Type**: Full-time

**About Tracxn**

Tracxn is a leading market intelligence platform that powers decision-making for global investors, VCs, PE firms, and Fortune 500 companies. Our AI-driven insights help businesses identify emerging opportunities, track market trends, and stay ahead of the curve. As we expand, we’re on the lookout for an AVP - Business Strategy & Operations to redefine sales processes, enhance automation, and elevate operational efficiency.

**Role Summary**

As the Business Head, you will be responsible for owning the full business unit P&L and driving revenue growth, retention, and customer engagement across your vertical. This is a cross-functional leadership role that interfaces with Sales, Marketing, Product, and Customer Success. You will design and execute go-to-market strategy, build scalable processes, and lead a team focused on acquisition, success, expansion, and renewal.

**Key Responsibilities**:
**1. Business Ownership & Strategy**:

- Own the vertical’s full P&L and be accountable for topline growth and customer outcomes.
- Define the GTM strategy, customer segments, and value propositions for your vertical.
- Develop quarterly and annual business plans aligned with company OKRs.
- Own pricing, packaging, and positioning for the vertical in collaboration with Product and Marketing.

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**2. Sales & Expansion**:

- Drive end-to-end sales strategy—from outbound targeting to closure.
- Set sales targets, drive pipeline generation, and improve conversion rates.
- Collaborate with Sales Enablement to optimize onboarding, training, and tools.
- Identify cross-sell and upsell opportunities to expand customer accounts.

**3. Customer Engagement & Retention**:

- Lead Customer Success and Account Management teams to ensure onboarding, adoption, and ongoing value delivery.
- Improve retention and reduce churn through proactive customer engagement strategies.
- Monitor health scores, usage metrics, and NPS to prioritize outreach.
- Build executive-level relationships with key accounts to drive renewal and expansion.

**4. Team Leadership & Collaboration**:

- Lead a team of sales managers, CSMs, renewal managers, and analysts.
- Drive accountability and a performance-driven culture across functions.
- Collaborate with Product and Tech to communicate customer needs and feature gaps.

**5. Process & Metrics**:

- Own weekly reviews on sales, success, and renewals across the vertical.
- Set up dashboards and reports to track business KPIs and customer health.
- Standardize and optimize playbooks for different stages of the customer lifecycle.
- Use data to run experiments, improve ROI, and inform strategic shifts.

**What We’re Looking For**:

- Up to 10 years of experience in business strategy, P&L ownership, or sales leadership.
- Proven experience managing cross-functional teams (Sales, CS, Renewals).
- Experience in SaaS or enterprise sales strongly preferred.
- Data-driven mindset; strong analytical and decision-making skills.
- Excellent communication and stakeholder management skills.

**Why Join Tracxn**:

- Run your vertical like a standalone business with full ownership.
- Drive measurable impact at a fast-growing global SaaS company.
- Work closely with the Founders and Leadership on strategic initiatives.
- Transparent, merit-driven culture with a strong focus on performance.
- Accelerated career growth and opportunity to lead a high-performing team.