Call Center Hindi and Telugu

2 weeks ago

Kukatpally Hyderabad Telangana, India Dr Care Homeopathy Full time

Your interested share me your updated resume to give contact Number 9985101943

work location : KPHB near rythu bazar, Manjeera Majestic Commercial Block
- **Resolve issues**: Troubleshoot problems, provide step-by-step guidance, and answer customer questions.
- **Manage customer information**: Maintain accurate and up-to-date customer records in the CRM system.
- **Provide product information**: Assist customers with their orders and provide details about products or services.
- **Escalate complex issues**: If an issue cannot be resolved, escalate it to a supervisor or the appropriate department.
- **Gather feedback**: Collect customer feedback through surveys or direct conversation to help improve services.
- **Promote sales**: Inform customers about deals, promotions, or upcoming offers.

Additional responsibilities
- **Maintain a positive rapport**: Build and maintain positive relationships with customers.
- **Collaborate with teams**: Work with other departments to ensure smooth operations and timely issue resolution.
- **Generate reports**: Create reports on customer satisfaction and other relevant metrics for management.
- **Follow procedures**: Adhere to company policies, data privacy rules, and industry regulations.

**Required skills and qualifications**

1) Pursuing students and trainee's not eligible

2) 6 months to 2 years of experience in call center operations and customer services.

3) Call Centre experience in hospital is added advantage.

4) Team management experience

5) Strong active-listening and verbal-communication skills

6) Proficiency in problem-solving

7) Compensation: Rs. 13,000/- to Rs.20,000/- salary plus attractive Incentives.

Refer Friends and who are looking for job share me your updated resume to give

Contact Number 9985101943

Regards

Supriya HR

Pay: ₹14,000.00 - ₹20,000.00 per month

Work Location: In person

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