Product Control Rtb Sme

Job Title: Product Control RTB SME - AVP
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Hybrid Working

BUK & BX - All locations

Introduction:
As a PC IVC RTB SRE responsible for managing the service quality provided to the Finance business stake holders and takes E2E responsibility of service operations & service recovery management activities during major incident impacting F2B. The E2E support includes ensuring Application management, Service Recovery, Vendor management, KPI monitoring and reporting, service availability and the platform stability

What will you be doing?

Production stability: - Accountable for Production stability, Service availability and Governance.
Tech Delivery: - Responsible for the definition and execution of service improvement plans including RTB projects
Service Reporting/Reviews and Application Management: - Engagement with Global RFT RTB leadership to review KPIs and SLAs.
Service Escalation: -Lead Incident and Problem Management through to resolution. Operational escalation point for Incident, Problem, Change, Release and Configuration Management.
Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management.
Tech Debt and automation focus.

What we’re looking for:

- Experience ranging from 8-12 years with primarily Run The Bank roles in financial institutions, consulting or technology companies or Programme management roles in other industries
- 3-4 years of Strong vendor management skills, able to drive vendor deliverables as per standard SLAs & KPI, should be able to provide professional feedback on vendor services to IT stakeholders.
- Hands-on/technical experience with high proficiency in Service Recovery
- 3-4 years of Windows experience
- 5-6 years of Unix/Linux, database technologies (Oracle & MS-SQL) primarily in Investment Banking domain. (Exposure to PnL/IVC business area will be preferred)
- Knowledge of Investment Bank and IB PnL functional knowledge
- Experience with ITIL concepts and best practices. Experience of using configuration management tools and reporting.
- Excellent communication (verbal and written) and interpersonal skills suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with ‘technical’ or ‘non-technical’ users/ customers
- Strong analytical approach to problem solving
- Self-motivated, proactive

Skills that will help you in the role:

- 5+ years’ experience in production support.
- High energy, hands-on and results & goal-oriented
- Well organized with excellent time management, able to work in a pressurized environment
- Excellent knowledge of accounting principal and practices in Financial institution
- Driving attitude and Engineering mindset
- Knowledge on cloud and DevOps principles are desired.
- Automation experience

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positive difference.
Stewardship
We prize sustainability and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and