Cb&p Application Support

**Job Title**: CB&P Application Support

**Location**:Pune

**About Barclays**

**Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.**

**Risk and Control Objective**

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

**Working Flexibly**

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.

**Introduction**:
Senior Application Support Analyst for Mainframe and VisionPLUS Germany Application should take responsibility for:

- Maintain system availability and supplementary services within SLA
- Ongoing liaison with Barclaycard C&C, BIM’s/MIM’s to manage escalated incidents.
- Maintain a proactive presence in providing help and guidance to Business operations.
- Transitioning changes successfully in production
- Working effectively with stakeholders within technology and operations

**What will you be doing?**
- **SME Support (40%)**
- Driving complex and major incidents to resolution
- Maintain system availability and supplementary services within SLA
- Ongoing liaison with Barclaycard C&C, BIM’s/MIM’s to manage escalated incidents.
- Carry out Incident Management activities according to the process, procedures, and work instructions
- Strict adherence to IM, PM & CM guidelines.
- Conduct Technical Internal PIR to feed into the global PIR process.
- Own the problem management function and work on to reduce the open problem estate by implementing fixes, collaborating with component teams.
- **Project Engagement & Onboarding (30%)**
- Gain a holistic view of the projects impacting the front-to-back business process owned by the SME.
- Attend Design Authority Meetings and enforce minimum acceptance & key readiness criteria on all project changes (new features & enhancements).
- Validate & approve support model, CMDB, SLAs, OLAs and NFRs.
- Review functional requirements, HLD, SDR and provide RtB point of view by collaborating with the project teams
- Reviewing test strategy, test cases & test results and provide inputs from an RtB point of view.
- Approve NFRs, test plans / strategy / completion report / business & technical live proving plans
- Review & Approve Operational Acceptance Testing Plan (and Execute wherever possible)
- Early life support of new projects.
- E2E Ownership of all BTB / RTB changes hitting the production environment.
- Spend 10% of time in educating & upskilling other technology operations teams (L1/L2)
- **Automation & Reliability (30%)**
- Automation of all manual checks such as SoD, EoD, Post-Release Live Proving, etc.
- Identification of gaps in the existing alerting & monitoring followed by deep instrumentation to rationalize / reduce false alerts.
- Driving continual service improvements across the Cards & Payment estate to help our customers achieve their ambitions.
- Identification of Technical Debt / Issue, audit issues, TCSA and input them into ORAC.
- Capacity & Demand Management
- Implement self-healing to remove any manual intervention for incident recovery
- Handover of all finished product output to technology operations Teams (L1/L2)

**What we’re looking for**:

- Strong domain knowledge in banking or financial sector, Card Issuing & lending Systems, Merchant Settlement and Payment process.
- Should have SME functional as well as technical knowledge of **Mainframe and VisionPLUS **systems.
- Other than primary skills of **TRAMS & CMS**; good to have expertise in FAS, VMX and MQ
- Knowledge of **disputes and chargebacks processes** along with Cards/Retail Domain
- Knowledge/Experience of Case Management Application like PEGA is preferable
- Sound knowledge of & hands-on work experience in
- Mainframe Skills - **Cobol, JCL, VSAM, ESDS, CICS and REXX**:

- Toolset - Easytrieve, Xpeditor, Fileaid, Endeavor, etc
- Scheduler - TWS
- Basic knowledge of Windows server

**Skills that will help y