Operations & Client Servicing Executive - Affiliate Marketing

1 day ago

Kandivali East Mumbai Maharashtra, India PCPL Full time

**Job Summary**:
**Key Responsibilities**:
**Client Servicing**:
Serve as the first point of contact for client (advertiser/network) inquiries, ensuring prompt and professional responses.

Maintain regular communication with advertisers and affiliate networks for updates, offers, changes, and feedback.

Manage client expectations and ensure campaign deliverables are aligned with contractual obligations.

**Operations Management**:
Monitor campaign delivery and tracking accuracy, and coordinate with the tech team to resolve discrepancies.

Ensure campaign assets (tracking links, creatives, T&Cs, etc.) are properly shared, implemented, and validated.

Handle payout updates, performance validation, and reconciliation processes with finance and relevant teams.

Maintain comprehensive internal documentation, trackers, and campaign records for operational transparency.

**Campaign Coordination**:
Track and report on campaign KPIs and performance metrics; escalate any irregularities or underperformance.

Coordinate with publishers and internal teams to ensure campaigns are executed as per guidelines.

Ensure compliance with platform policies and advertiser requirements across all live campaigns.

**Automation & Process Improvement**:
Identify repetitive and manual tasks to suggest and support automation opportunities.

Collaborate with product and tech teams for implementation of workflow automation and system enhancements.

Drive efficiency in campaign setup, tracking, and reporting processes to improve turnaround time and accuracy.

**Requirements**:
Bachelor’s degree in Marketing, Business Administration, or a related field.

1-3 years of experience in affiliate marketing operations or digital campaign management.

Proficiency in campaign tracking tools (e.g., HasOffers, Affise, Trackier) is a plus.

Strong communication, coordination, and client servicing skills.

Detail-oriented with the ability to multitask and manage timelines effectively.

Basic understanding of automation tools and ability to work with tech/product teams is an advantage.

**Preferred Skills**:
Experience in managing affiliate campaigns across verticals (e.g., e-commerce, fintech, gaming).

Familiarity with payout models (CPL, CPS, CPI) and performance validation processes.

Excel/Google Sheets proficiency for reporting and data management.

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