Front Office: Gsa-hotel

2 weeks ago

Igatpuri, India Aavesh Enterprises Full time

**Job Summary**

A Front Office Guest Service Associate (GSA) in a hotel is responsible for providing a warm welcome, efficient check-in/check-out services, and ensuring a seamless guest experience. This role involves handling reservations, addressing guest inquiries, and coordinating with other hotel departments to maintain high service standards.

**Key ResponsibilitiesGuest Services & Front Desk Operations**:

- Greet guests warmly and provide a friendly, professional check-in and check-out experience.
- Handle room reservations, cancellations, and modifications efficiently.
- Assist guests with inquiries, special requests, and local recommendations.
- Ensure accurate billing and process payments, refunds, and deposits.

**Communication & Coordination**:

- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Work closely with concierge services to arrange transportation, dining, and activities.
- Address guest complaints and resolve issues promptly to ensure satisfaction.

**Administrative & Reporting Duties**:

- Maintain accurate records of guest details, preferences, and feedback.
- Manage daily reports, occupancy records, and financial transactions.
- Ensure compliance with hotel policies, security procedures, and safety regulations.

**Qualifications & SkillsEducation & Experience**:

- Diploma or degree in Hospitality Management or a related field preferred.
- 1+ year of experience in front desk or customer service roles, preferably in a hotel.
- Experience with hotel management software (PMS) such as Opera, IDS, or similar is a plus.

**Key Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Professional appearance and a customer-focused approach.
- Proficiency in computer systems, including MS Office and booking software.
- Ability to remain calm and courteous under pressure.

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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