CRM
2 days ago
Maintain and update the customer database, including records of inquiries, orders, payment status, and follow-ups.
- Coordinate between sales, dyeing, dispatch, and production teams to ensure timely updates to customers.
- Create and execute communication campaigns for new fabric launches, offers, order status updates, and re-engagement.
- Resolve customer complaints or issues promptly by coordinating with internal departments.
- Generate periodic reports on customer activity, sales trends, and satisfaction levels.
- Analyze customer buying behavior and suggest loyalty or reactivation strategies.
- Maintain records of customer-specific requirements such as fabric specs, finishes, payment terms, etc.
- Support the sales team with lead follow-ups, quotations, and relationship building.
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Work Location: In person
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