Customer Support Representative

1 day ago

Chandigarh Chandigarh, India JOB U PLACEMENT SOLUTIONS Full time

**Job Overview**:
We are seeking a highly motivated and customer-focused **Customer Support Representative** to join our client’s dynamic team.

**Key Responsibilities**:

- Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution
- Maintain customer records by updating information in the CRM system
- Assist customers with product and service inquiries, troubleshooting, and usage guidance
- Collaborate with other departments to resolve complex issues and escalate cases as needed
- Monitor and report on customer feedback, recurring issues, and process improvements
- Ensure customer satisfaction and strive to exceed expectations at every interaction

**Key Requirements**:

- Proven experience in a customer service role (1-3 years preferred)
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to remain calm under pressure
- Proficient in using customer service software, CRMs, and Microsoft Office
- Ability to work in a fast-paced environment and handle high-volume inquiries
- Team player with a customer-first attitude

**Qualifications**:

- Bachelor’s degree in any discipline
- Freshers who are willing to work can send their resume
- Fluency in English is must, both written and oral skills
- Familiarity with basic IT tools and customer service best practices

**How to Apply**:
**SCF-7, 2nd Floor, Sohana - Landran Road, Sector 78, Mohali, Punjab**

For more details, contact us at **8699481008**
We look forward to meeting you

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹22,247.50 - ₹32,758.07 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8699481008

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