Customer Relationship Executive

5 days ago

Gurgaon, India IDEAS DESIGN SOLUTIONS PVT. LTD. Full time

**Location**: Gurugram ( Sector 74 A)

**Vacancy**: 1

**Minimum Qualification**: Graduate in any domain / MBA

**Skills required**: MS Excel, Google Sheets, excellent communication skills, Presentation skills, Negotiation skills, working knowledge of CRM.

**Experience**: Atleast 1-2 years in similar profile. _Freshers with good communication & advanced MS Excel skills can also be considered._

**Work Mode**: Work from office only

**Responsibilities**:

- Generate revenue through subscription sales.
- Be the central point of contact for subscription activity and respond to all subscription enquiries.
- Collate and monitor subscriptions feedback from the customers.
- Sending timely Subscription Proposals to the customers.
- Educating the customer about the Value / benefits of the Subscription Services.
- Ensuring maximum possible conversion and retention rates e.g. by improving the customer journey.
- Ensuring timely delivery of the technical services to the customers.
- Ensuring quick resolution of the technical issues of the customers.
- Ensuing maximum customer satisfaction through quality services.
- Maintain accurate and detailed Subscription database to provide timely management information.
- Build strong relationships with customers to expand new business opportunities.

**Salary**: ₹18,000.00 - ₹30,000.00 per month

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Work Location: In person

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