Voice Process

2 weeks ago

Bengaluru Karnataka, India Snow Planners And Builders Full time

**We are hiring **

**Role**:Customer support associate
**Language**:Kannada

**Location**: Koramangala, Bangalore.

**Experience -** Fresher - 1 year

**Salary -**18 to 19k

**Process -**Handling Inbound calls

**Shift -**Day shift and Rotational Weekoff

**Responsibilities**:

- **Handling Incoming Calls**: Answer a high volume of incoming calls promptly and professionally, ensuring a courteous and welcoming tone.
- **Real-Time Issue Resolution**: Listen actively to understand the customer’s concerns, identify the root cause of their issue, and provide immediate solutions or guidance.
- **Effective Communication**: Communicate clearly and empathetically, ensuring that customers feel heard and understood. Avoid jargon and use simple language to explain solutions.
- **Accurate Information Delivery**: Provide customers with accurate, up-to-date information on products, services, policies, or processes. Quickly retrieve necessary details using CRM or other support tools.
- **Problem Escalation**: Recognize when an issue requires escalation and promptly transfer the call to a senior team member or a specialized department while keeping the customer informed.
- **Efficient Call Logging**: Document each call’s details, including the nature of the inquiry, actions taken, and any follow-up needed, in the CRM system for seamless tracking and future reference.
- **Follow-Up and Callbacks**: If the issue requires additional time or follow-up, inform the customer and provide a realistic timeframe. Schedule callbacks as necessary to ensure complete resolution.
- **Adhering to Call Scripts and Protocols**: Use predefined call scripts where required, especially for compliance, while maintaining a natural and conversational flow.
- **Maintaining Call Quality Standards**: Adhere to company standards for call handling, such as average handling time (AHT), first-call resolution (FCR), and customer satisfaction (CSAT) scores.
- **Customer Education**: Proactively educate customers on self-service options or additional features that may help them in the future, reducing repeat calls for common inquiries.
- **Multitasking and Queue Management**: Manage the call queue effectively, ensuring mínimal wait times for customers and staying focused on calls even during peak times.
- **Upselling or Cross-Selling (if applicable)**: Identify opportunities for upselling or cross-selling products or services that may benefit the customer, if it aligns with the company's policy for inbound support.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you ok with voice process ?

**Language**:

- kannada (preferred)

Work Location: In person

**Speak with the employer**
+91 6380723976

  • Voice Process Associate- International Voice Exp

    1 week ago

    Bengaluru, Karnataka, India Offload Process Private Limited Full time

    Designation**:Voice Process Associate (International Process)** **Responsibilities and Duties** - Screen calls and routing them to the appropriate individual. - Giving timely and professional responses to clients and customers. - Build rapport, listen, clarify and manage the conversational flow - Manage upset customers, conflicts and challenging...

  • Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India Rapid Works Consultancy Full time

    **Openings For Customer Support Executive (Voice Process)** - Process: Voice Process - Freshers can apply - Day Shift - Required English and Hindi Mandatory - Location: Marathahalli, Bangalore - 6 days working - Own Transport - Salary: 18,000 - 22,700 Ph/ Whats app: 8553300734 (Hadi) **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,000.00 -...

  • Semi Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India Five S Digital Full time

    ROLES AND Responsibilities: Semi voice process (Chat / Inbound calls) **Resolving customers queries and issues related to the products and services via chat or voice platform**. - The semi voice process means that the customer service rep **handles both voice and non-voice communication channels for customer interactions** Pay: From ₹18,000.00 per...

  • Customer Service Representative

    1 day ago

    Bengaluru, India Domestic voice Process Full time

    **Immediate Joiners needed!** 1. Proficient in English and Hindi verbal communication 2. Quick learner with the ability to grasp new systems and processes 3. Detail-oriented and thorough in ensuring mínimal errors while sending a communication to customers 4. At least 2 years of experience in handling customers in both voice and non-voice process 5....

  • International Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India impact pvt Full time

    Role : International Voice Process Experience : Min 1 year of experience Into International Voice Process Location : Bangalore Salary : 40K CTC Education : HSC/Graduation Notice : Immediate Pay: Up to ₹480,000.00 per year **Experience**: - International voice process: 1 year (required) Work Location: In person **Speak with the employer** +91...

  • Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India Infosquare global solutions Full time

    Job Brief - The main responsibility of a non-voice process employee is to process tasks accurately and effectively, meeting the set standards of quality and production. - A non-voice process worker must have a meticulous eye for detail and a positive attitude in problem solving. - The job requires knowledge and experience in new data entry, ago-editing, and...

  • International Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India Hiring Coach Full time

    Job Title: International BPO Executive - Voice Process Location: Kudlu Gate, Bangalore Experience: 1-3 years Shift Type: 24/7 Rotational (US/UK/Australia) **Job Description**: We are looking for experienced BPO professionals for an international voice process. **Responsibilities**: Handle inbound and outbound international calls Deliver excellent...

  • Voice Process

    1 week ago

    Bengaluru, Karnataka, India CanWill Technologies Pvt Ltd Full time

    voice process job, often found within a Business Process Outsourcing (BPO) environment, involves handling customer interactions via phone calls to provide support, resolve issues, and manage inquiries. It's a customer service role that requires excellent communication and problem-solving skills, as well as the ability to handle a high volume of calls...

  • International Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India Digital Orbis Creators LLP Full time

    Job Title: International Voice Process (Night Shift) - Fresher Location: Bangalore Eligibility: Any Graduate Experience: Fresher Shift: Night Shift Cab Facility: Available **Job Description**: Looking for enthusiastic freshers to join our International Voice Process team in Bangalore. We have new requirements for international voice process fresher -...

  • Voice Process

    1 week ago

    Bengaluru, Karnataka, India Hyrmus Full time

    We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Representatives for our international voice process. In this role, you will be the first point of contact for our global customers, helping resolve their inquiries and providing excellent service. **Key Responsibilities**: - Handle incoming calls from...