Trainer

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, the leader in AI technology, is looking for a Trainer to deliver training content to drive adoption and usage of Uniphore Products. You’ll have an opportunity to combine a passion for teaching, with enthusiasm for technology, to drive learning and establish positive customer relationships.
- As a Trainer, you will be part of the L&D Team of Global Delivery and Services Organization and will conduct training activities/ workshops for:

- Delivery and Services Organization of Uniphore
- Partner Employees
- Client Employees
- The L&D team, part of Global Delivery and Services Organization at Uniphore is responsible for rolling out learning interventions that create business impact and drive growth for the organization.

We are looking for a hands-on dynamic individual who will lead initiatives in areas of learning, innovation and be creating mechanisms to curate / create world-class training content. The individual should be able to work proactively and closely with cross functional teams to effectively design and deploy learning solutions to build capabilities and skills

**OKRs**:

- To drive all training activities/workshops in different locations
- Conduct trainings (60%), content/ coordination/ miscellaneous (40%)

**Responsibilities**:

- Conduct trainings for Products, for Clients, Customers and Uniphore employees
- Training need identification and Analysis, Problem solving through training and development
- Plan the training programs (and training calendars) in sync with the delivery teams, partner teams and customer success/sales teams for employees, customers and partners.
- Ensure training MIS is captured and reported (trainer utilization, trainee satisfaction scores, etc.)
- Maintain training assets provided by the company
- Partner/enable/contribute to content development/management by working with Training Manager, product teams, and vendors as applicable

**Mandatory Skills**:

- Hands-on experience on Microsoft Office suite (Excel, PowerPoint, word)
- Demonstrated experience in curriculum and training design, training principles, Training need identification
- Understanding of SaaS/AI products, including full tech stack - Data Science, Databases, APIs, DevOps etc.
- Hands-on experience on learning management system such as Mindtickle, Moodle

**Desired Experience/Target Industries/Domain**:

- 2-4 years of experience being a trainer
- Domain expertise - Basic understanding of SaaS/AI products, including full tech stack - Data Science, Databases, APIs, DevOps etc.

**Essential Certifications and Qualifications**:

- Any Learning and development related course or certification will be an added advantage
- Technical background (academics in computer science/software engineering, or relevant certification) and experience in a tech role (developer/software engineer/etc.)

**Functional and Leadership Competencies**:

- Solid written and verbal communication skills
- Proactive and results-oriented, with strong prioritization skills

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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