Trainer

2 days ago

Bengaluru, India Teleperformance Full time

We are looking for a trainer to train our customer support group (inbound/outbound on the following,

**- BFSI background or Banking domain experience is mandatory**

Call handling process
- Soft skills
- Communication skills
- Query resolution
- Should have an in depth knowledge of call handling process.
- Proficiency in Soft skills training
- Audit customer calls and give feedback to customer support group and concerned stakeholders
- Documenting training progress and reporting to concerned stakeholders
- Should have classroom training experience including running orientation programs for new joiners in customer support group
- Should have knowledge of industry standards related to customer satisfaction scores
- Conduct short modules of refresher training on the floor.
- Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
- Able to plot and analyze key performance metrics related to customer support function.
- Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
- A customer service mindset and values like empathy are highly desirable.
- Qualification Any Graduate
- Minimum 1 year in relevant experience.
- Language: English & Hindi
- 24/7 shifts, Rotational week off

5 days working

**Salary**: CTC Upto 5.5 lacs

Contact HR:
+91-XXXXXXXXXX

**Salary**: ₹400,000.00 - ₹550,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Rotational shift

Supplemental pay types:

- Joining bonus
- Performance bonus

Ability to commute/relocate:

- Bengaluru, Bengaluru Urban - 560024, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Process Trainer or Soft skills Trainer

**Education**:

- Bachelor's (preferred)

**Experience**:

- Trainer: 1 year (preferred)
- total work: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91
+91-XXXXXXXXXX

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