Trainer
2 days ago
We are looking for a trainer to train our customer support group (inbound/outbound on the following,
**- BFSI background or Banking domain experience is mandatory**
Call handling process
- Soft skills
- Communication skills
- Query resolution
- Should have an in depth knowledge of call handling process.
- Proficiency in Soft skills training
- Audit customer calls and give feedback to customer support group and concerned stakeholders
- Documenting training progress and reporting to concerned stakeholders
- Should have classroom training experience including running orientation programs for new joiners in customer support group
- Should have knowledge of industry standards related to customer satisfaction scores
- Conduct short modules of refresher training on the floor.
- Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
- Able to plot and analyze key performance metrics related to customer support function.
- Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
- A customer service mindset and values like empathy are highly desirable.
- Qualification Any Graduate
- Minimum 1 year in relevant experience.
- Language: English & Hindi
- 24/7 shifts, Rotational week off
5 days working
**Salary**: CTC Upto 5.5 lacs
Contact HR:
 +91-XXXXXXXXXX
**Salary**: ₹400,000.00 - ₹550,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Joining bonus
- Performance bonus
Ability to commute/relocate:
- Bengaluru, Bengaluru Urban - 560024, Karnataka: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Process Trainer or Soft skills Trainer
**Education**:
- Bachelor's (preferred)
**Experience**:
- Trainer: 1 year (preferred)
- total work: 2 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91
 +91-XXXXXXXXXX
- 
					
						Process Trainer/VNA trainer
2 days ago
Bengaluru, Hyderabad, India Star Secutech Full time ₹ 7,50,000 - ₹ 9,00,000 per yearMandatory : International Voice Process Trainer (Process trainer or Voice and accent Trainer): 4 yrs exp on papers.Process Trainer (upto 7.5LPA)VNA Trainer (upto 9LPA) Reach me on
 - 
					
						Process Trainer/Trainer/BPO Trainer
2 weeks ago
Bengaluru, Karnataka, India Selectica International Solutions Full time ₹ 2,50,000 - ₹ 5,00,000 per yearHiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKTIMMEDIATE JOINERCall/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri Neha Required Candidate profileWFO BangaloreMust Know-English and Hindi
 - 
					
						VNA Trainer//Communication Trainer
2 weeks ago
Bengaluru, India Hiresquad Resources Full timeUrgent Openings in Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 8LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new...
 - 
					
						VNA Trainer//Communication Trainer
2 weeks ago
Bengaluru, India Hiresquad Resources Full timeUrgent Openings in Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 8LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new...
 - 
					
						VNA Trainer//Communication Trainer
2 weeks ago
Bengaluru, India Hiresquad Resources Full timeUrgent Openings in Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 8LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new...
 - 
					
						Vna Trainer//Communication Trainer
2 weeks ago
Bengaluru, India Whatjobs IN C2 Full timeUrgent Openings in Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 8LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: - Partner with Front Line Recruitment Teams to evaluate the quality of new...
 - 
					
					
Bengaluru, Gurugram, Mumbai, India Vipsa Talent Solutions Full time ₹ 6,00,000 - ₹ 15,00,000 per yearVoice and Accent TrainerMode – Work from Office Shifts – Night Shifts Notice – Immediate to 60 DaysSkills:-COMM's trainer, Universal trainer, Corporate trainer, TNI, TNA,Voice, and accent.interested can share your resumes to Lavanya
 - 
					
						VNA Trainer//Communication Trainer
2 weeks ago
Bengaluru, India Hiresquad Resources Full timeUrgent Openings in Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 8LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new...
 - 
					
						Sales Trainer
2 weeks ago
Bengaluru, Karnataka, India Outlook Hr Solutions Full time ₹ 4,80,000 - ₹ 6,00,000 per yearSales TrainerTrained for sales associates: We are looking for a Sales trainer who has trained sales associates Salary: 4 to 5 LPA6 days work, 1 rotational week offDay shift Experience 1 to 2 years as a sales trainerQualification: Graduation Required Candidate profileImmediate JoinersExperience 1 to 2 years in a sales trainerDay shiftLocation: Bangalore
 - 
					
						QA Trainer
1 week ago
Bengaluru, India Bizzhype HR Full timeWe are looking for Software Testing Trainer or QA Trainer. **Experience -** 1+ Years **Notice**: immediate or 30 Days 1. Training trainees on Core Java, Selenium, Mobile Automation[Appium, Android Studio and SauceLabs], API testing[RestAssured, Postman], Cucumber BDD and TestNG frameworks 2. Creating the content for the classes which is already delivered...