
Trainer
2 hours ago
We are looking for a trainer to train our customer support group (inbound/outbound on the following,
**- BFSI background or Banking domain experience is mandatory**
Call handling process
- Soft skills
- Communication skills
- Query resolution
- Should have an in depth knowledge of call handling process.
- Proficiency in Soft skills training
- Audit customer calls and give feedback to customer support group and concerned stakeholders
- Documenting training progress and reporting to concerned stakeholders
- Should have classroom training experience including running orientation programs for new joiners in customer support group
- Should have knowledge of industry standards related to customer satisfaction scores
- Conduct short modules of refresher training on the floor.
- Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
- Able to plot and analyze key performance metrics related to customer support function.
- Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
- A customer service mindset and values like empathy are highly desirable.
- Qualification Any Graduate
- Minimum 1 year in relevant experience.
- Language: English & Hindi
- 24/7 shifts, Rotational week off
5 days working
**Salary**: CTC Upto 5.5 lacs
Contact HR:
+91-XXXXXXXXXX
**Salary**: ₹400,000.00 - ₹550,000.00 per year
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Joining bonus
- Performance bonus
Ability to commute/relocate:
- Bengaluru, Bengaluru Urban - 560024, Karnataka: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Process Trainer or Soft skills Trainer
**Education**:
- Bachelor's (preferred)
**Experience**:
- Trainer: 1 year (preferred)
- total work: 2 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91
+91-XXXXXXXXXX
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