Customer Service Representative

2 days ago

Hyderabad, India Progress Full time

**JOB SUMMARY**:
This role is a total focus on customer care across our existing customers’ journey - from inquiry through to fulfilment and beyond. This position is highly strategic role in protecting our customer base and identifying growth opportunities for Progress.

Strong communications skills will drive and accelerate mutual success with our customers, partners and stakeholders in a cross-functional environment. The Customer Service Representative will have a material impact on how our customers value their investment with Progress by leveraging their investment to achieve their business outcomes. This role is responsible for continuous improvement of processes and will work collaboratively with the business unit as well as effectively communicating with internal cross-functional line of business contacts.

**WHAT YOU WILL DO IN THIS ROLE**:

- Integral member of the Customer Service team responsible for assisting customers with their licensing and activation questions and issues across all the products
- Ensuring Progress has the most up to date information for each account. Responsible for ensuring Progress has updated customer contact information, company details and visibility into which Progress products and services each customer is using.
- Assist with any day to day customer requests, activities which may arise and ensuring each request is properly tracked and routed to the appropriate Progress representative when necessary (Inside Sales, Customer Order Management team, Renewals team, etc.)
- Laser focus on helping to reduce churn and identifying opportunities for increased product usage at each account
- Ensuring and maintaining customer details are updated in Progress CRM (SalesForce) systems
- Assist Sales, Technical Support, Finance and product teams to contribute to continual customer satisfaction
- Protect the contract revenue stream
- Identify and transfer new business leads to account management teams

**WHAT THE IDEAL CANDIDATE WILL NEED TO HAVE**:

- 2-4 + years of relevant customer experience in a high-tech industry
- Highly motivated, detail oriented, results driven, with a customer first mentality and eager to learn
- Thrives in a team environment and is a self-starter who takes initiative.
- Must be able to work well under pressure, manage competing priorities, and meet deadlines.
- Ability to create & assess sales opportunities in existing customer & prospective customer organizations.
- Exceptional telephone and interpersonal skills

**Work Timings: 8PM to 5AM IST**

**If this sounds like the right career opportunity from you, we’d be happy to talk What we offer in return is the opportunity to join a talented team of bright people and to also enjoy**:

- 30 days of earned leaves plus an extra day off for your birthday, various other leaves like marriage leave, casual leave, maternity and paternity leave
- Premium Group medical Insurance for the employee and 5 dependents, personal accident insurance coverage, life insurance coverage
- A modern office with a well-equipped gym onsite, free access to yoga, Zumba classes by professional trainers
- Professional development reimbursement
- Interest subsidy on loans - either vehicle or personal loans

Progress is proud to be an Equal Opportunity Employer

  • Customer Service Representative

    7 days ago

    Hyderabad, India Anwarb Info Solutions Full time

    Anwarb Info Solutions is seeking a motivated and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients. This role requires strong communication skills, attention to detail, and a commitment to delivering excellent customer...

  • Customer Service Representative

    3 days ago

    Hyderabad, Telangana, India Glossary Soft Tech Pvt Ltd Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Company DescriptionGlossary Soft Tech focuses on long-term commitments, combining global reach with local intimacy to provide premier professional services. These services range from consulting and system development to business IT outsourcing. Our aspiration is to realize innovation for our customers through foresight into future needs and a deep...

  • Customer Service Representative

    2 weeks ago

    Hyderabad, Telangana, India Synchrony Full time ₹ 2,40,000 - ₹ 6,00,000 per year

    Representative - Apprenticeship Program Job Description: Role Summary/Purpose: Customer Service Representative - To Answer Phones to respond to general Customer's inquiries, concerns and complaints. Arrange for service requested by the Customer. Project a professional Company image through Phone interaction Essential Responsibilities:Service calls...

  • Customer Service Representative

    6 days ago

    Hyderabad, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Service Representative

    2 hours ago

    Hyderabad, India SDNA Tech Full time

    We are searching for an ambitious & responsible Customer Service Representative who will help the organization maximize revenue through developing marketing strategies & sales campaigns that match customer requirements and by promoting products, services or ideas Key responsibilities - Product Packaging readiness/ writing and proofreading creative copy -...

  • Customer Service Representative

    7 days ago

    Hyderabad, India Brainwires infotech pvt. ltd Full time

    **Hiring for Customer Service Representative** **Location - Hyderabad** **Experience - Under Graduate / Graduate - min 18months voice exp.** **Salary - Up to 33k + Incentives** - Rotational Shift - 5 days working - 2 way cab facility - Accommodation provided for 14 days in guest house. - Can pay for sleeper train tickets. **Salary**: Up to ₹33,000.00...

  • Customer Service Representative

    2 weeks ago

    Attapur, Hyderabad, Telangana, India DIGITAL AREO Full time

    **Job Title**: Customer Service Representative **Company**: Digital Areo **Location**: Onsite Attapur, Hyderabad Office **Shift**: 12:30 AM - 9:30 AM IST (Night Shift) 6 days **Work Days**: 6 days a week **Employment Type**: Full time **About the Role** Digital Areo manages customer operations for multiple transport services in Australia and other...

  • Customer Service Representative

    6 days ago

    Hyderabad, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Service Representative

    6 days ago

    Hyderabad, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Service Representative

    7 days ago

    Jubilee Hills, Hyderabad, Telangana, India AADITRI HOUSING PVT LTD Full time

    **Job description** Aaditri Housing Private Limited is a Guntur based real estate Company established in the year 2016. The Company has traversed a path of steady growth & expansion and has posted increasing turnover and profits year after year. The systems have been strengthened and new processes have been added. It’s been fastest growing & trusted...