E-commerce Sales Executive

**Job Title**: E-commerce Sales Executive
**Company**: Moha by Geetanjali (Designer Silver Jewelry)
**Location**: Thane, Maharashtra, India (On-site job only)

**About Us**: Moha by Geetanjali is a distinguished designer silver jewellery brand, celebrated for its unique designs, exceptional craftsmanship, and commitment to quality. As we continue to expand our digital footprint, we are seeking a highly motivated and results-oriented E-commerce Sales Executive to significantly drive our online sales and elevate the overall customer shopping experience.

**Job Summary**: The E-commerce Sales Executive will be directly responsible for meticulous management of all kinds of customer interactions, creation of compelling promotional campaigns, strategic development and implementation of sales initiatives which also involves intervention in SEO and website platforms.

**Key Responsibilities**:

- **Customer Engagement & Support**:

- Serve as a primary point of contact for online customer inquiries, providing prompt, friendly, and empathetic support to resolve issues and ensure an outstanding shopping experience.
- Implement and manage processes for both automated and manual collection of post-shopping ‘reviews’ to build trust and enhance brand reputation.
- **Sales Strategy Development & Execution**:

- Collaborate on the utilisation of customer reviews and support SEO activities to attract traffic, increase conversions, and achieve sales objectives.
- **Inventory Management & Order Fulfilment**:

- Ensure accurate inventory levels are maintained on the e-commerce platform through close coordination with relevant teams regarding product availability and stock updates.
- Oversee the efficient processing of online orders, coordinating seamlessly with logistics and packaging teams for timely and accurate shipments.
- **Promotional Campaign Management**:

- Conceptualise compelling promotional campaigns on a monthly basis to drive website traffic, boost sales, and foster strong customer engagement.

**Skills and Qualifications**:

- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
- 2-3 years of proven experience in an E-commerce Sales or Operations role, preferably within the jewellery, fashion, or luxury goods industry.
- **Communication and Interpersonal Skills**: Excellent written and verbal communication skills are essential for effective interaction with customers, internal team members, and external stakeholders.
- **Analytical Skills**: Demonstrated ability to analyze sales data, track key performance metrics, and identify actionable trends to inform strategic decision-making.
- **Problem-Solving and Decision-Making Skills**: Proven ability to proactively identify and efficiently resolve issues, make informed decisions under pressure, and adapt swiftly to changing market circumstances.
- **Time Management and Organisational Skills**: Exceptional ability to manage multiple tasks concurrently, prioritize effectively, and consistently meet deadlines in a dynamic environment.
- Proficiency with e-commerce platforms (e.g., Shopify, Magento) and customer service tools.
- Fluency in English and Hindi; proficiency in Marathi is a plus.
- A genuine passion for designer silver jewelry and an understanding of the luxury consumer market.

**What We Offer**:

- The opportunity to play a crucial role in the growth of a distinguished designer brand.
- A collaborative, innovative, and supportive work environment based in Thane, Maharashtra.
- Exposure to unique and high-quality products that resonate with a discerning audience.
- Significant opportunities for career advancement and professional development.
- Competitive salary and performance-based incentives.
- [Mention any other company-specific perks, e.g., employee discounts, health benefits, etc.]

**To Apply**: Please submit your resume along with a compelling cover letter detailing your relevant experience in e-commerce sales and explaining your enthusiasm for joining a designer silver jewelry company.

**Job Types**: Full-time, Permanent

Pay: ₹8,086.00 - ₹29,297.82 per month

Compensation Package:

- Commission pay

Schedule:

- Day shift

Ability to commute/relocate:

- Waghbil, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person