Call Center Agent

1 day ago

Noida Sector Noida Uttar Pradesh, India Delberto Ecom Pvt ltd Full time

**Job Title**: Call Center Agent - Seller Support & Onboarding

**Location**: On-site noida

**Job Type**: Full-Time
**Department**: Sales Operations
**Reports To**: Call Center Manager / Business Development Lead

**About Delberto**:
Delberto is India’s first SaaS-based dropshipping platform focused on empowering small businesses, artisans, and entrepreneurs to build their own online stores without upfront inventory or logistics headaches. Through our **Bespokify** model, we enable personalized brand-building and selling on major marketplaces like Amazon and Flipkart.

**Role Summary**:
We are seeking motivated **Call Center Agents** to support our sellers, influencers, and partners through onboarding, issue resolution, and product-related queries. This role requires excellent communication skills, a customer-first attitude, and basic tech-savviness.

**Key Responsibilities**:

- Make outbound calls to potential sellers, influencers, or small businesses to explain Delberto’s benefits and guide them through the registration process.
- Handle inbound calls and WhatsApp chats regarding onboarding, catalog listing, packaging, payment issues, etc.
- Assist users with step-by-step guidance on product uploads, personalization options, and Bespokify service queries.
- Maintain accurate call logs, follow-ups, and CRM updates.
- Escalate complex technical or policy issues to the concerned internal team.
- Share product/service updates, success stories, or case studies to encourage seller participation.
- Minimum 1 year of experience in a telesales, customer support, or inbound/outbound call center role.
- Fluency in **Hindi and English** (other regional languages are a plus).
- Good communication and convincing skills.
- Basic knowledge of eCommerce or experience with sellers (Amazon, Flipkart, Meesho, etc.) is a plus.
- Comfortable using Google Sheets, basic CRM tools, and WhatsApp Web.

**Preferred Skills**:

- Empathetic and persuasive communicator
- Self-motivated with the ability to meet daily call and conversion targets
- Comfortable working in fast-paced startup environments

**Compensation**:

- Fixed salary + Performance incentives
- Daily/weekly target bonuses
- Opportunity to grow into sales, training, or operations roles

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Language**:

- Hindi (preferred)

Work Location: In person

  • Calling Agent

    1 week ago

    Noida, Uttar Pradesh, India Oscorm Travel (OPC) Pvt Ltd Full time

    A Calling Agent job involves analyzing call data to identify trends, improve call center performance, and enhance customer experience. This role requires analyzing data, identifying areas for improvement, and making recommendations based on insights gleaned from call analytics, Managing data, Maintaining data of calling, Listen to calls. Pay: From...

  • Call Center Trainer

    2 weeks ago

    Noida, India FELIX HOSPITAL Full time

    Call Center Trainer Job Description Template We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up. Call Center Trainer...

  • Telesales Agent

    2 weeks ago

    Noida, Uttar Pradesh, India HrCadre Consulting Full time

    Job Description: Sales Call Center Agent Industry: Term Insurance Position : Sales Call Center Agent Location: Noida Job Summary: Squadstack is looking for dynamic and motivated Sales Call Center Agents to join our team. insurance, to prospective customers. As a Sales Call Center Agent, you will play a critical role in driving revenue growth and...

  • Call Center Representative

    3 days ago

    Noida, Uttar Pradesh, India GlobalXperts Technology Full time

    **Role: Call Center Representative Location : Noida (Sector 127) Shift : 6 days (Work from office) Notice period: Immediate joiners** **Job Purpose**: We are looking for Inbound Customer Service Representative to communicate with our customers inbound or outbound calls to sell our services. **Key Responsibilities**: - Manage a high volume of...

  • Call Monitoring

    2 weeks ago

    Noida Sector 16, Noida, Uttar Pradesh, India CIPHERSQUARE PAYMENT SOLUTIONS PRIVATE LIMITED Full time

    **Job Title**: Call Monitoring Specialist - Health Insurance **Location**: NOIDA SECTOR 15 **Job Type**: Full-Time **Department**: Quality Assurance / Customer Service **Reports To**: Quality Assurance Manager / Call Center Manager **Job Summary**: **Key Responsibilities**: - Monitor and evaluate recorded and live calls of customer service representatives...

  • Call Quality Analyst-call audit

    1 week ago

    Noida Sector , Noida, Uttar Pradesh, India Henry Harvin Education Full time ₹ 15,000 - ₹ 26,00,000 per year

    Job Summary:The Call Quality Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure adherence to company policies, compliance, and quality standards. The role involves identifying areas of improvement, providing actionable feedback, and driving customer experience excellence.Key Responsibilities:Monitor live...

  • Contact Center Agent

    1 week ago

    Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000

    Job Title: Contact Center AgentWe are seeking a skilled Contact Center Agent to join our team. In this role, you will be responsible for providing exceptional customer service via phone, email, and chat.The ideal candidate is someone who is passionate about delivering outstanding customer experiences and has excellent communication skills.Provide...

  • Trainer - Call Center

    2 weeks ago

    Noida, Uttar Pradesh, India CORPAVENUE Full time

    The Trainer ensures that every telecaller is equipped with the knowledge, skills, and confidence to effectively pitch real estate projects and secure appointments. This role is central to reducing ramp-up time, improving quality, and boosting team productivity. Key Responsibilities: - Design and deliver structured onboarding programs for new telecallers. -...

  • Call Center Executive

    2 weeks ago

    Noida, India VISH Consulting Services, INC Full time

    **Job Title: Call Center Executive** **Job Location: Noida (100% work from home)** **Shift: Night (US Shift)** **Salary**: No bar (based on experience) + Lucrative incentive **International call center (US Shift)** **Required**: - Must have Minimum 1 year OR maximum 5 years experience in International Call Center - Outbound Calling - Excellent...

  • Call Center Executive

    1 day ago

    Noida, Uttar Pradesh, India Quality Zone Infotech Full time

    **Call Center Representative Qualifications/Skills**: - Know about Digital Marketing and website creation. - Excellent verbal communication skills - Telephone skills - Friendly and pleasant manner - Data entry skills - Typing and word processing skills - Documentation skills - Active listening skills - Attention to detail - Problem solving skills **Job...