Call Center Executive

1 day ago


Noida, Uttar Pradesh, India SAMISH TECHNOSOFT PRIVATE LIMITED Full time

Job Title:

Customer Support & Booking Agent – Cab Rental Aggregator (Voice-Based)

*Location*: Work-from-Office (India)

*Type*: Full-time

*Languages Required*: English

*Shift*: Rotational / Day & Evening Shifts

*Compensation*: Fixed + Incentives per booking

About the Role:

We are building a voice-first cab rental platform where customers book rides by calling us directly. As a *Customer Support & Booking Agent*, you'll be the first point of contact—handling incoming calls, confirming bookings, coordinating with drivers, and ensuring smooth ride experiences.

This is a great opportunity for someone who is *fluent, empathetic, and organized*, and enjoys helping people over the phone.

Key Responsibilities:

Answer incoming customer calls and assist with cab bookings

Understand customer needs (pickup, drop, timing, cab type) and suggest the best options

Coordinate with local drivers via WhatsApp or phone to confirm availability

Share booking details with customers via SMS or WhatsApp

Handle basic queries, complaints, or rescheduling requests

Maintain booking logs and update ride status in internal systems

Requirements:

Fluent in *English* (additional regional language skills are a bonus)

Prior experience in *call centers, customer support, or cab/taxi services* is preferred

Comfortable using *WhatsApp, Google Sheets, and basic mobile apps*

Own a smartphone and stable internet connection

Strong communication, patience, and problem-solving skills

Ability to work in a *fast-paced, voice-heavy environment*

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Work Location: In person



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