Outbound Sales Call Center Agent

2 weeks ago

Noida Uttar Pradesh Bangalore Karnataka, India Paytm Full time

Paytm is India s leading mobile payments and financial services distribution company Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce Paytm s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About the team This Team is involved in revenue management vendor management and strategies to get new business and make travel a profitable entity About the role We are looking for a Sales Call Center Agent to handle customer calls related to domestic and international flight bookings The role involves offering flight options closing sales managing ticketing requests and delivering high-quality customer service Key Responsibilities Handle inbound outbound calls for flight inquiries and bookings Provide fare quotes schedules and best travel options Process reservations changes and cancellations using GDS Amadeus Galileo Upsell seats baggage meals insurance and other travel add-ons Meet sales and conversion targets Ensure accurate PNR creation and follow airline policies Requirement 1-2 years of experience in travel sales or call center operations Knowledge of GDS systems preferred Strong communication and sales skills Customer-focused detail-oriented and able to work in a fast-paced environment Work Schedule Rotational shifts including weekends public holidays Why join us We support our people by providing a range of flexible working options so they can work in the way that best suits them We also offer you the opportunity to develop your career working in a diverse and inclusive workplace where the diverse backgrounds perspectives and life experiences of our people are celebrated and create a great place to grow thrive and belong Most importantly for us Work is Fun Compensation If you are the right fit we believe in creating wealth for you with enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we are in a unique position to democratize credit for deserving consumers merchants - and we are committed to it India s largest digital lending story is brewing here It s your opportunity to be a part of the story We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses These tools assist our recruitment team but do not replace human judgment Final hiring decisions are ultimately made by humans If you would like more information about how your data is processed please contact us

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