Front Office Supervisor

2 weeks ago

Pune Maharashtra, India Fazlani Nature's nest Full time

**Key Responsibilities**:
1. Shift Supervision:

- Oversee the daily operations of the front desk during your assigned shifts.
- Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards.
- Assist in managing guest check-ins, check-outs, and inquiries.

2. Guest Services:

- Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.
- Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.
- Coordinate with other hotel departments to fulfill guest needs.

3. Front Desk Management:

- Supervise and assist front desk staff, including receptionists and concierge, during your shifts.
- Conduct shift briefings and debriefings to ensure smooth transitions between shifts.
- Maintain a professional and welcoming atmosphere at the front desk.

4. Reservations and Room Assignment:

- Assist with room reservations, ensuring accuracy in booking information.
- Collaborate with the Front Office Manager/ Duty Manager to optimize room occupancy and assign rooms based on preferences and availability.

5. Financial Transactions:

- Monitor and ensure the accuracy of billing and payment collection processes.
- Handle cash and credit card transactions according to hotel policies.
- Assist in reconciling the cash register at the end of each shift.

6. Training and Development:

- Assist in training and mentoring front desk staff to improve their skills and knowledge.
- Provide ongoing coaching and feedback to team members.
- Assist in scheduling and staff management as needed.

7. Technology and Systems:

- Utilize hotel management software for check-ins, check-outs, and reservations.
- Troubleshoot and resolve any technical issues related to front office systems.

8. Communication and Reporting:

- Maintain effective communication with other hotel departments, including housekeeping, maintenance, and F&B.
- Prepare shift reports and communicate essential information to management.

9. Safety and Security:

- Assist in implementing and enforcing security and safety protocols, including emergency procedures.
- Ensure the safety and security of guests and employees during your shifts.

10. Compliance:

- Ensure compliance with all relevant hotel policies, procedures, and regulations.
- Keep updated on local hospitality laws and regulations.
- Ensure timely submission of form C/ any other relevant information to the related Govt. Department/ Police Station in case of foreigners staying in the hotel

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

  • Front Office Supervisor

    2 days ago

    Pune, Maharashtra, India Atmantan Wellness Centre Full time

    **About Atmantan Wellness Resort**: Atmantan Wellness Resort is a luxury retreat nestled in the picturesque surroundings of Pune, Maharashtra. Our resort is dedicated to providing a holistic wellness experience, combining the serenity of nature with world-class amenities. From spa treatments to fitness programs, we offer our guests a transformative journey...

  • Front Office Supervisor

    2 weeks ago

    Nashik, Maharashtra, India Ace Consultants Full time

    WE ARE HIRING Job designation: - Front Office Supervisor Job location: - Nashik **Salary**: - 18,000-25,000 **Experience**: - Total experience: - 5 years in a front office or guest service role, supervisory capacity. - Minimum experience: - 2 years in a front office or guest service role. Education: - High school diploma or equivalent...

  • Front Office Associate

    2 weeks ago

    Wakad, Pune, Maharashtra, India Ambience group of Hotels Full time

    Need Front Office Supervisor for our Hotel in Wakad - Hotel experience is mandatory **Job Types**: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month **Benefits**: - Food provided - Paid time off - Provident Fund Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay - Yearly...

  • Front Office Receptionist

    2 weeks ago

    Pune, Maharashtra, India Olive Living Full time

    **Job Title / Position: Guest Relation Executive** **Roles & Responsibilities**: - Training and supporting office staff - Schedule shifts for hotel staff - Ensure great customer experience - Handle customer complaints - Conducting performance reviews with the front desk staff. - Generating reports and feedback for presentation to the general manager. -...

  • Hotel Front Office Supervisor

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India The Park Hotels Full time

    To be successful in this role, a front office supervisor must have a strong attention to detail, excellent customer service skills, and the ability to lead and motivate a team. They must also have strong computer skills and be familiar with hotel management software (Opera). 1. Ensure Outstanding Guest care at all times. 2. Maintains a friendly, cheerful,...

  • Front Office Supervisor

    2 weeks ago

    Govind Nagar, Nashik, Maharashtra, India Treat Hotel Nashik Full time

    **FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**: 1. Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanor at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding reservations, hotel...

  • Front Office Assistant

    1 week ago

    Pune, Maharashtra, India Dilizent Systems Full time

    ### Job Description: Front Office Assistant - #### Overview - The Front Office Assistant is the first point of contact for clients and visitors, responsible for providing excellent customer service and ensuring the smooth operation of the front office. This role requires strong communication skills, organization, and the ability to handle various...

  • Front Office Supervisor

    7 days ago

    Mumbai, Maharashtra, India AHRC Pvt Ltd Full time

    A front office executive's job description includ - Greeting visitors: Welcoming clients, customers, and visitors in a professional and courteous manner - Managing the reception area: Keeping the office tidy and presentable, and ensuring has the necessary supplies - Handling phone calls: Answering calls and directing them to the appropriate department or...

  • Front Office Supervisor

    1 week ago

    Pune, Maharashtra, India Antheia Resorts Full time

    **Company Information**: Antheia is an intimate boutique resort at Pawna Lake, offering a unique escape from the hustle and bustle of city life. We are just 2.5 hours away from Mumbai, 1.5 hours from Pune and 45 mins from Lonavala. We are spread across 3 acres of area, have 3 types of accommodation and currently have 7 keys/ 9 rooms along with the banquet...

  • Front Office

    1 week ago

    Pune, India Manki Job Staffing Services Full time

    **Job Overview**: **FRONT OFFICE**: **Pune**: - Job Location: - Experience:1-2 years - Salary: 25K/30k - Job Type:Full Time - Work Location:Work From Office - No of vacancies:7 **Front Desk Representative job description**: A Front Desk Representative is a professional who is the first point of contact for all customers of a business. They greet...