Front Office Supervisor

2 days ago

Pune Maharashtra, India Fazlani Nature's nest Full time

**Key Responsibilities**:
1. Shift Supervision:

- Oversee the daily operations of the front desk during your assigned shifts.
- Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards.
- Assist in managing guest check-ins, check-outs, and inquiries.

2. Guest Services:

- Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.
- Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.
- Coordinate with other hotel departments to fulfill guest needs.

3. Front Desk Management:

- Supervise and assist front desk staff, including receptionists and concierge, during your shifts.
- Conduct shift briefings and debriefings to ensure smooth transitions between shifts.
- Maintain a professional and welcoming atmosphere at the front desk.

4. Reservations and Room Assignment:

- Assist with room reservations, ensuring accuracy in booking information.
- Collaborate with the Front Office Manager/ Duty Manager to optimize room occupancy and assign rooms based on preferences and availability.

5. Financial Transactions:

- Monitor and ensure the accuracy of billing and payment collection processes.
- Handle cash and credit card transactions according to hotel policies.
- Assist in reconciling the cash register at the end of each shift.

6. Training and Development:

- Assist in training and mentoring front desk staff to improve their skills and knowledge.
- Provide ongoing coaching and feedback to team members.
- Assist in scheduling and staff management as needed.

7. Technology and Systems:

- Utilize hotel management software for check-ins, check-outs, and reservations.
- Troubleshoot and resolve any technical issues related to front office systems.

8. Communication and Reporting:

- Maintain effective communication with other hotel departments, including housekeeping, maintenance, and F&B.
- Prepare shift reports and communicate essential information to management.

9. Safety and Security:

- Assist in implementing and enforcing security and safety protocols, including emergency procedures.
- Ensure the safety and security of guests and employees during your shifts.

10. Compliance:

- Ensure compliance with all relevant hotel policies, procedures, and regulations.
- Keep updated on local hospitality laws and regulations.
- Ensure timely submission of form C/ any other relevant information to the related Govt. Department/ Police Station in case of foreigners staying in the hotel

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

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