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Customer Service Representative

2 weeks ago

Mumbai Maharashtra, India Teleperformance Full time

Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Work from Office only

**EXCELLENT ENGLISH SPEAKING SKILLS MUST**

**Job summary/overview**:
Provide a professional and efficient Customer service. Utilize good customer service & technical skills for resolving technical/customer service queries for customers.

**Principal Duties & Responsibilities**:

- Resolve known customer issues through the use of a knowledge base, direct use of product and tools, product user guides, and other reference materials
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
- Assist customers in resolving any open requests for support, assistance, information on upgrading etc.
- Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice
- Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
- Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets

**Who all can apply?**
- **For Technical category**:Graduate degree in a technical field such as B-Tech, BSC-IT, BCA or other formal technical graduation.
- **For non-tech support roles**: Graduation must
- Minimum 2 years of international BPO experience must
- People looking for customer care specialist,customer support representative,customer relations representative,call center representative,bpo executive,front desk agent,guest service agent,customer service manager,senior customer service representative,customer care manager,customer service team lead,international tech support representative, international voice process, product support,customer care executive,night shift,receptionist,customer service executive, customer support executive,international bpo, US shift, UK shift jobs can also apply

**Application process**:

- Take the verbal English communication test (around 8-10 mins long)
- Congratulations You have successfully applied for the role.

Schedule:

- Evening shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 2 years (required)

**Language**:

- English (required)

Shift availability:

- Overnight Shift (required)
- Night Shift (required)
- Day Shift (required)

Work Location: In person