Spe-chd & Troubleshooting

4 days ago

Hyderabad Telangana, India Cognizant Full time

We are obsessed with delivering an amazing customer experience. As a Customer Support Tier 1 Representative, you are the first line of defense to educate, solve the problems of and delight our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing.

**_Responsibilities_**

This position involves the following:

- Meet and exceed service level goals
- Utilize support tools and resources necessary to get the job done, including e
- mail, chat, telephone and Salesforce
- Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

**_Preferred Qualifications_**_ _**
- General understanding of internet technologies
- Demonstrated customer service skills to be able to solve customer service issues—both technical and account related
- Self-motivated, highly collaborative, creative, goal-oriented and team-centric
- Superior oral and written communication skills
- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
- Attention to detail, excellent organizational skills, superior time management skills
- Ability to work in a collegial fashion with peers in other organizational units
- Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
- Previous experience in a customer or technical support role a plus
- Bachelor's Degree or higher in a relevant field preferred

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