hiring SPE/SME_B2B sales/Content writing/Mapping

Project Process Description

Operations specialist requires excellent communication, time management and organizational skills. The role will focus on researching, outreaching and providing support to governmental and non-governmental entities in various markets. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.

Designation Range

SPE/SME

Candidate Qualification

Educational Requirement: Bachelor's degree

Relevant Experience and Minimum for Spe:1-3 years/ SME: 4-5 Years:

• Experience in B2B communication or Customer service
• Experience in Transit or Mapping content
• Bachelor's degree inEnglish,linguistics, or a related field.
• Good communication & articulation skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team.

Domain: Maps - Maps

Core Competencies

• Experience in B2B partnerships/sales, customer service
• Experience working in digital/technology companies with tech products
• Expertise in ; G Suite - nice to have
• Basic knowledge in Geographic Information System tools - nice to have

Other Requirements

(Certification, etc.)

• Excellent writing and comprehension skills - ability to communicate in a lucid manner (written and verbal)
• Should be fine to work from office in a 24x7 work schedule along with rotational shifts

Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable)

• Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users
• Communicate Googles geo mission to authoritative entities and engage with potential partners to share data for inclusion on Maps, using documentation provided by Google
• Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
• Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
• Manage and track all data submissions with GDO operations teams and various external partners
• Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
• Document on deliverables, such as # of partners contacted/onboarded, # of open data sources identified or data sets submitted/ ingested, # of edits made originating from outreached sources
• Address and resolve external partner queries associated to the project
• Troubleshoot process and operational issues reported by authoritative data sources, deep understanding of data formats, structures, etc.
• Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines
• Utilize Google and non-Google owned tool to engage with Partners and track communications
• Support Real Time internal teams, handle escalated cust issues and close with the clients, 24/7 support to the agents to enable them to provide timely and accurate resolution.
• Deep dive into client campaign data to identify performance opportunities and areas for improvement.
• Play client facing role in case of escalated issues by the team for complete closure
• Stay up-to-date on the latest Google features
• Identify and document best practices from consults data specifically relevant
• Knowledge Management: Share deep-dives on top issue types consulted with L1 to L4 and stay up-to-date on the latest Google features, updates, and best practices, and share this knowledge internally.
• Product Expertise: Stay informed about current trends and best practices in the digital advertising landscape.