Systems Integration Advisor

**Your Role**

As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

**Key Responsibilities**:

- Lead and manage incident and request handling for Crowdstrike, CLM, and SPE
- Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
- Escalate complex issues to STO management and leadership as necessary
- Assist in advanced troubleshooting of system performance-related incidents
- Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams
- Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows
- Support change request creation, representation, and implementation for the technology stack
- Provide general workstation and server troubleshooting support and support Lvl1 team members
- Participate in major incident management calls to provide support on active incidents
- Mentor and share advanced knowledge with Lvl1 analysts
- Identify and help implement automation and optimization opportunities

**Experience**:

- Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes
- 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling
- Good understanding of Windows, MacOS, and *nix operating systems
- Proven advanced troubleshooting capabilities
- Familiarity with scripting languages such as PowerShell and batch files
- Exceptional communication skills and the ability to mentor junior team members

**Your Role**

As a member of the Security Technology Operations (STO) team at Zurich Insurance, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

**Key Responsibilities**:

- Lead and manage incident and request handling for Crowdstrike, CLM, and SPE
- Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
- Escalate complex issues to STO management and leadership as necessary
- Assist in advanced troubleshooting of system performance-related incidents
- Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams
- Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows
- Support change request creation, representation, and implementation for the technology stack
- Provide general workstation and server troubleshooting support and support Lvl1 team members
- Participate in major incident management calls to provide support on active incidents
- Mentor and share advanced knowledge with Lvl1 analysts
- Identify and help implement automation and optimization opportunities

**Experience**:

- Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes
- 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling
- Good understanding of Windows, MacOS, and *nix operating systems
- Proven advanced troubleshooting capabilities
- Familiarity with scripting languages such as PowerShell and batch files
- Exceptional communication skills and the ability to mentor junior team members