International Customer Support Executive

3 days ago

Noida Uttar Pradesh, India Nexus Consulting Solutions Full time

Roles and Responsibilities:

- Resolving device issues using troubleshooting techniques and providing clear and concise information.
- Reviewing account information and answering questions about billing or services.
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay &
Surcharges, Service charges, and taxes)
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Interest in learning new technologies.
- Experience promoting and/or selling products and services.
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.

Perks and Benefits
- Cab Facility both ways [ Pick up and drop within Transport radius]
- Immense Growth Opportunities

Interview Rounds:
1st Level - UAT / Operations

2nd Level - Versant [ Need to score 60 and above]

Pay: Up to ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Academic counseling: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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