Customer Service Assistant

18 hours ago

Andheri Mumbai Maharashtra, India Binnys Jewellery Pvt. Ltd. Full time

Join our passionate team as a Jewelry Customer Service Executive at Binny's In this role, you will be the voice of our brand, providing exceptional support and creating memorable experiences for our valued customers. If you have a love for jewelry and a talent for problem-solving, we want to hear from you

Key Responsibilities:

- **Product Expertise**: Demonstrate a deep understanding of our jewelry collections, including features, care instructions, and customization options, to inform and assist customers effectively.
- **Order Support**: Manage order processing, tracking, and delivery inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- **Issue Resolution**: Address customer concerns and complaints with empathy and professionalism, finding effective solutions to ensure a positive experience.
- **Feedback Collection**: Gather customer feedback and insights to help improve products and services, sharing valuable information with the team.
- **Collaboration**: Work closely with sales and production teams to relay customer preferences and feedback, ensuring alignment and enhancing service delivery.
- **Documentation**: Maintain accurate records of customer interactions, orders, and resolutions in our CRM system to support ongoing improvements.

Qualifications:

- High school diploma or equivalent; a degree in Business or Communications is a plus.
- Previous experience in customer service or retail, preferably in the jewelry or luxury goods industry.
- Excellent communication and interpersonal skills, with a strong ability to connect with customers.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in Microsoft Office and experience with customer relationship management (CRM) software.

Pay: ₹12,000.00 - ₹20,000.00 per month

Application Question(s):

- What is your current salary?
- What is your expected salary?
- How many years of experience do you hold?
- What will be your notice period?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9967039902

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