Control Tower Associate

3 days ago

Raipur, India Cult.fit Full time

**Job Summary**

**DESCRIPTION**

The Control tower associate acts as the primary interface between Warehouse ,our delivery partners and customers. The associate is expected to identify delivery concerns, warehouse concerns, customer escalations and work on troubleshooting by opting for the best and most frugal methods possible.

**Key job responsibilities**
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to customers/ delivery partners/ warehouses
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate outstanding time-management skills
- Good deep diving and root cause analysis skills.
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements

**Basic Qualifications**
- Graduation in any specialisation from a recognized university.
- 1-3 years of experience in a Supply Chain and logistics environment
- Excellent communication skills (written and verbal). Ability to communicate correctly and clearly with all customers.
- Good comprehension skills - ability to clearly understand and state the issues customers present Ability to concentrate - follow customers issues without distraction to resolution
- Work successfully in a team environment as well as independently
- Familiarity with Microsoft Excel and data analysis.
- Demonstrates a proficient knowledge of Google sheets

**Preferred Qualifications**
- Logistics background and experience in control tower.

**Salary**: From ₹25,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Raipur, Raipur - 492001, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- E-commerce: 1 year (preferred)
- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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