Customer Relationship Associate

**Job Title**: Customer Relationship Associate

**Timing**: 9:30 AM to 6:00 PM

**Location**: Navi Mumbai

LawCrust Global Consulting Ltd. is a hybrid consulting company, specialising in innovative management, finance, technology, and legal solutions. The company offers bespoke services such as Litigation Finance and Legal Protect for businesses and individuals, customised the unique needs of its clients. At LawCrust, we leverage data, technology, and artificial intelligence to support professionals, businesses, and individuals while contributing to a harmonious and efficient legal environment.

As a Customer Relationship Associate, you will play a key role in managing and enhancing our customer relationship management (CRM) system to improve client engagement and operational efficiency. You will support the consulting team by maintaining accurate client data, analyzing CRM insights, and implementing strategies to build stronger client relationships. This position requires a blend of technical proficiency, analytical skills, and a client-focused mindset to drive business growth.

**Core Responsibilities**:

- Develop and implement comprehensive CRM strategies to drive customer engagement, retention, and acquisition
- Collaborate with sales, marketing, and customer service teams to align CRM initiatives with business objectives
- Analyze customer data to identify trends, preferences, and pain points, and develop targeted campaigns to address these insights
- Lead and manage the team of Salesforce and HubSpot specialists to ensure optimal performance and maximum value delivered through these tools.
- Implement and maintain Salesforce, fields, page layouts, workflows, processes, and reports to support business requirements.
- Manage and maintain accurate and up-to-date customer data in our CRM system.
- Develop and track key performance indicators (KPIs) to measure the effectiveness of CRM initiatives.
- Stay up-to-date with industry trends, best practices, and new technologies in CRM.
- Minimum 1-3 years of experience in CRM, marketing, or a related field.
- Proven track record of developing and executing successful CRM strategies that drive customer engagement and sales.

**What we are looking for**:

- Graduated with a Bachelor's degree in any field.
- Excellent communication & presentation skills are must.
- Analytical and problem-solving skills
- Experience with CRM software or similar platforms is a plus.
- Computer proficiency and the ability to accurately enter data and generate reports
- Excellent phone etiquette and the ability to build rapport with clients.
- Basic understanding of legal concepts and the legal industry is a plus.
- Proficiency in using computers and CRM software.
- Highly organized and detail-oriented with the ability to multitask effectively.
- A strong work ethic and a proactive approach to problem-solving.
- Possess your own laptop.

**Why Join Us?**
- Be part of a dynamic team at a leading legal consultancy firm. Contribute to impactful projects that make a difference for a diverse range of clients.
- Opportunities for professional growth and development. Exposure to diverse projects and challenges that foster continuous learning and professional growth.
- Work alongside experienced professionals in a supportive and inclusive environment that values teamwork and excellence.
- Opportunity to gain valuable experience in the legal and sales industries.
- Exposure to a fast-paced and dynamic work environment.

To Apply:
Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person