Back Office Supervisor

11 hours ago

Mumbai Maharashtra, India Datamark, Inc. Full time

Reports Directly to: Back Office Assistant Manager

Position Overview:
The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties

**Requirements**:
Primary Responsibilities:

- Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules.
- Organizes and oversees the schedules and work of assigned back office associates.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
- Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals.
- Reviews work outputs by associates.
- Ensures that associates are informed about changes to company products and services.
- Collects data and prepares reports on customer complaints and inquiries.
- Prepares monthly reports summarizing the assigned back office team’s performance.
- Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff.
- Hires entry-level back office associates.
- Performs other related duties as assigned.

Minimum Qualifications:

- Education Requirements:

- High School Diploma or equivalent
- Bachelor’s degree preferred
- Field Experience:

- At least 2 years of back office field experience.
- Position Experience:

- At least 1 year of experience in a supervisory role.
- Other Qualifications:

- Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required.

**Required Skills**:

- Excellent leadership and mentoring skills
- Excellent written and verbal communication skills
- Extensive knowledge of back office procedures and principles
- Demonstrated analytical/problem-solving skills
- Excellent multi-tasking skills
- Excellent interpersonal skills
- Organized with attention to detail
- Ability to coach and mentor back office associates

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