Back Office Supervisor

1 week ago

Mumbai Maharashtra, India Datamark, Inc. Full time

**Job Title**: Team Leader
**Location**: Thane
**Shift**: Rotational Shifts
**Working Days**: 5 Days a Week (2 Days Off)
**Job Summary**:
**Key Responsibilities**:
**Team Management**: Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs).
**Client Handling**: Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction.
**Report Making**: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required.
**Roster Management**: Develop and manage team rosters effectively to ensure optimal shift coverage, especially for rotational shifts.
**Performance Monitoring**: Conduct regular performance reviews and provide constructive feedback to team members.
**Process Improvement**: Identify areas for process improvement and implement changes to enhance efficiency and service quality.
**Conflict Resolution**: Address and resolve team conflicts in a timely and effective manner.

**Requirements**:
Proven experience in a leadership role (Team Leader/Supervisor)
Strong organizational and multitasking skills
Proficient in MS Excel and report generation tools
Excellent communication and interpersonal skills
Experience in managing rotational shifts and flexible schedules
Ability to work in a fast-paced, target-driven environment

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