Online Chat Representative

2 weeks ago

Gandhinagar, India Etech Global Services Full time

**What We Offer**:

- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition

**What You’ll Be Doing**:

- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.

**What We Expect You To Have**:

- HSC or above; age 18+
- Be Flexible in working hours
- Excellent oral and written communication skills; An unerring attention to detail
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order

**Job Title**
**Online Chat Representative

**Department**
**Operations

**Reports to**
**Sales Coach

**Location**
**Gandhinagar

**Job Type**
**Full-Time

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