Customer Support Executive

4 days ago

Gurgaon, India LexisNexis Full time

Customer Service Executive

Do you enjoy being part of team that delivers quality customer service?

Are you an experienced agent with a ‘can do’ attitude and enthusiasm that inspires others?

About the Role

About the Team

At LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.

**Responsibilities**:

- Handling and resolving customer queries in line with key metrics
- Ensure enquiries are handled effectively and meeting quality expectations.
- Good communication, well-organized, Self-motivated, independent
- Closely work with Sales, Operations and other key internal stakeholders
- Assist & Support with Projects in order to drive & improve the global goals for CS metrics.
- Customer oriented and good problem-solving skills
- Focus on Customer satisfaction and driven by results
- Willing to meet and support customers on-site where required
- Capable to adapting to constantly evolving technology and support landscapes.
- Product & Back end System Training

**Requirements**:

- Bachelor Degree or Higher Diploma
- 2-3 years in a customer support position.
- Excellent communication and presentation skills.
- Experience in handling customer complaints, troubleshooting and resolution.
- Fluent in Microsoft Word, Outlook, Excel & PowerPoint.
- To work independently but also a strong team player.
- Have patience and the ability to mitigate customer concerns.

**Benefits**:

- a flexible working environment; work life balance
- RELX Benefits

About LexisNexis Legal

We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and monitoring relevant news. We partner with leading global associations and customers to help advance the Rule of Law across the world.

Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.

LexisNexis Careers | Legal & Professional | Legal Tech Jobs

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

Please read our

.

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Executive

    2 days ago

    Gurgaon, India Carchalak.com Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Support Executive

    6 days ago

    Gurgaon, Haryana, India Cyboard School Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Support Executive located in Gurugram. The Customer Support Executive will be responsible for providing professional and friendly customer support, ensuring customer satisfaction, managing online support channels, offering technical support, and delivering exceptional customer...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, India T&N Business Services Pvt Ltd Full time

    **We are looking for Customer Support Executive** **Location - Gurugram** **CTC upto - 3.6lpa** **Experience - Min 2 year** **Process Type**: Blended We are looking to hire an experienced, customer-oriented Customer Support Executive to utilise inbound and outbound calls. The Support Executive’s responsibilities include up-selling our products where...

  • Customer Support Executive

    6 days ago

    Gurgaon, Haryana, India ElecTorq Technologies(Baaz Bikes) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Executive located in Gurugram. The Customer Support Executive will be responsible for providing customer support and ensuring customer satisfaction through various channels including online support. Day-to-day tasks include handling customer inquiries, resolving technical issues,...

  • Customer Support Executive

    6 days ago

    Gurgaon, Haryana, India Google Ads (Google Partner) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Executive at Google Ads, located in Gurugram. The Customer Support Executive will be responsible for handling customer inquiries, resolving customer issues, providing technical support, and ensuring customer satisfaction. Daily tasks...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India Transformative Ventures Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job DescriptionOur Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers.As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints...

  • Customer Support Executive

    3 hours ago

    Gurgaon, India CLINTS LLP Full time

    Job_ Customer Support Executive Designation: Customer Support Executive **Job Type**: Permanent No of Vacancies: 08 Educational qualification: Any Degree qualification Experience: 0 - 10 Years [Fresher also okay] **Salary**: Depending on experience Languages: English, Hindi and any other Languages. Working Days: 6 Days **Requirements**: Key Skill: Semi...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, India Excellent Placement Services Full time

    Profile - Customer Support Executive Qualification - Graduate With Required Good Communication Skills in English. Experience - Energetic, Confident Inbound Voice Process Required. Salary - 15000/- 30000/- Per Month +PF Gender - Only Female Can Apply Location - Gurgaon Duties & Responsibilities - Managing a team of representatives offering customer...

  • Customer Support Executives

    2 weeks ago

    Gurgaon, Haryana, India Policybazaar Full time ₹ 25,50,000 - ₹ 35,00,000 per year

    Job Title:Customer Support Executive Tamil & Malayalam ProcessJob Location: GurgaonJob Type: Full-timeJob Description:We are looking for Customer Support Executives proficient in Tamil and Malayalam to handle customer queries, provide product/service information, and resolve issues efficiently. The role requires excellent communication skills, patience, and...