Customer Support Executive

5 days ago


Mansarovar Jaipur Rajasthan, India Teleperformance Full time

**Key Responsibilities**
- Handle inbound and outbound customer calls/messages in English and the respective regional language.
- Address customer inquiries, resolve complaints, and ensure prompt and effective issue resolution.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with internal teams to ensure smooth customer experience.
- Provide support during product launches, campaigns, or local outreach activities.
- Understand regional customer behavior and relay insights to the operations team.

**Required Skills and Qualifications**
- Minimum 12th pass; Graduate preferred.
- Fluency in **English** and the **regional language** (Hindi for Lucknow/Jaipur, Bengali for Kolkata) is **mandatory**.
- Strong verbal and written communication skills.
- Basic computer knowledge (MS Office, CRM tools, or similar platforms).
- Prior experience in customer service, telecalling, or field operations is a plus.
- Ability to multitask and remain calm under pressure.

**Job Types**: Full-time, Permanent

Pay: Up to ₹12,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

Application Deadline: 15/08/2025
Expected Start Date: 18/08/2025



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