Customer Support Executive

5 days ago

Mansarovar Jaipur Rajasthan, India Fashiana (Style N Fashion) Full time

**Company**: Style N Fashion (Name of the brand**:Fashiana**)
**Employment Type**: Full-Time

Fashiana is a growing fashion brand specializing in pure cotton outfits, vibrant prints, and mother-daughter twinning collections. Our goal is to provide a seamless and delightful shopping experience for our customers. We’re seeking a proactive Customer Support Executive to join our team and deliver outstanding service to our clients.

As a Customer Support Executive at Fashiana, you’ll be the first point of contact for our valued customers, managing queries through WhatsApp and phone calls. You will play an essential role in ensuring smooth communication, handling non-delivery resolution (NDR) cases, and escalating issues when necessary. We’re looking for someone who can manage a range of tasks calmly and provide helpful, clear resolutions to our customers' inquiries.

**Responsibilities**
- Respond to customer queries primarily via WhatsApp, with occasional calls as needed.
- Address and resolve NDR (Non-Delivery Report) cases, coordinating with customers on delivery updates and issues.
- Ensure customer satisfaction by providing timely and effective responses and resolutions to their concerns.
- Collaborate with internal teams to escalate any complaints or critical issues that require further action.
- Maintain accurate records of customer interactions and feedback.

**Requirements**:

- **Fluent in English**: Strong written and verbal communication skills are essential.
- **Multitasking Ability**: Comfortable managing multiple conversations and tasks at a moderate scale.
- **Adaptable to Feedback**: Open to receiving feedback occasionally and using it to improve the customer experience.
- **Customer Resolution Focus**: Ability to understand customer concerns and deliver the best possible solutions.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you fluent in english, both verbal and written mode?

Work Location: In person

  • Customer Support Executive

    1 week ago

    Mansarovar, Jaipur, Rajasthan, India Cubnet Service Full time

    _**Job Post : Customer Support Executive**_ Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers. - Resolve customer complaints in a timely and professional manner - Monitor customer feedback and provide recommendations for improvement - Follow Quality Assurance &...

  • Customer Support Executive

    2 weeks ago

    Mansarovar, Jaipur, Rajasthan, India Sigmosis Full time

    **Job Title**: Customer Support Executive (CSE) / Technical Support Executive (TSE) **Location**: Jaipur & Gurugram (Work from Office) **Salary**: ₹27,000 - ₹35,000 CTC/month (based on interview) + performance-based incentives **Interview Mode**: Virtual **Why Join Us?** - Work in a dynamic, fast-paced environment - Competitive salary + exciting...

  • Customer Support Representative

    2 weeks ago

    Mansarovar, Jaipur, Rajasthan, India Grow Hopes Full time

    Job Title: Customer Service Executive Type: Full-time, Regular / Permanent, Fresher Location: Mansarovar **Salary**: ₹23,000.00 - ₹32,000.00/month **Job Description**: As a Customer Service Executive, you will be the frontline representative providing top-notch customer service and support to our international clientele. Whether you're a seasoned...

  • Customer Support Executive

    1 week ago

    Mansarovar, Jaipur, Rajasthan, India Star Hire Services Full time

    **Job post: Customer Support Executive** **Location: Jaipur (Rajasthan)** **Salary: 18k - 34K** **Benefits: - ** **10000 relocation bonus(out of rajasthan only)** **15 days accommodation and breakfast** **700 Ticket Reimbursement** **5.5 day working(rotational week off)** **9.5 hour shift(including one hour break)** **rorational shift 24*7(any 9.5...

  • Customer Support Executive

    1 week ago

    Mansarovar, Jaipur, Rajasthan, India Cubnet Service Full time

    *Customer Support Executive* Responsibility: - Should be able to communicate with international users - Excellent Communication in English - Good thought process - Decision Making Eligibility: - Freshers can apply - 1 years experience is preferred - Any Graduate can apply - Ready to work in rotational shift - Immediate joiners **Salary**: Up to 35k...

  • Customer Support Executive

    5 days ago

    Mansarovar, Jaipur, Rajasthan, India Teleperformance Full time

    **Key Responsibilities** - Handle inbound and outbound customer calls/messages in English and the respective regional language. - Address customer inquiries, resolve complaints, and ensure prompt and effective issue resolution. - Maintain accurate records of customer interactions and feedback. - Collaborate with internal teams to ensure smooth customer...

  • Customer Support Representative

    1 week ago

    Mansarovar, Jaipur, Rajasthan, India Style N Fashion Full time

    **Company**: Style N Fashion (Name of the brand**:Fashiana**) **Employment Type**: Full-Time Fashiana is a growing fashion brand specializing in pure cotton outfits, vibrant prints, and mother-daughter twinning collections. Our goal is to provide a seamless and delightful shopping experience for our customers. We’re seeking a proactive Customer Support...

  • Customer Chat Support Executive

    2 weeks ago

    Mansarovar, Jaipur, Rajasthan, India Fashion Capital Full time

    Handle basic inquiries and provide accurate information to ensure customer satisfaction. - Maintain a record of frequently asked questions and common issues to help improve support efficiency. - Share customer feedback with internal teams to enhance products, services, and overall customer experience. - Any graduate/post graduate. - Strong written...

  • Cse (Customer Support Executive)

    5 days ago

    Mansarovar, Jaipur, Rajasthan, India Ubuy technologies Full time

    Ubuy Technologies Pvt Ltd Our Requirements - Strong communication skills & active listening. - Excellent writing skills. - Excellent typing skills. - Graduation in any discipline. - Good presentation skills. - Comfortable with MS office tools. - Handle social media platforms. - Familiar with CRM systems & practice. - Handle customers escalation, provide...

  • Customer Support Chat Executive

    2 weeks ago

    Mansarovar, Jaipur, Rajasthan, India Ambition Global services Full time

    We are hiring for customer care specialist (International chat support) Job Location : Jaipur. Qualification : Undergraduate/ Graduate. With excellent communication skills both written and verbal communication in English. Salary upto : 35 K CTC Role : Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow...