Patient Coordinator

4 days ago

Delhi Delhi, India AK Institute of Ophthalmology (AKIO) Full time

**Key Responsibilities**:

- Greet and assist patients in a professional and courteous manner.
- Schedule and manage patient appointments and follow-ups.
- Guide patients through the admission, discharge, and referral process.
- Coordinate between patients and departments (doctors, nursing, billing, diagnostics).
- Collect and verify patient information, insurance, and documents.
- Handle patient queries, complaints, and provide appropriate resolutions or escalate as necessary.
- Maintain accurate patient records and update databases regularly.
- Educate patients about procedures, treatment plans, and medical instructions if needed.
- Monitor waiting areas and reduce patient wait time through efficient coordination.
- Ensure compliance with hospital policies and confidentiality standards.
- Support international patient care services, if applicable.

**Qualifications and Skills**:

- Graduate in any discipline
- Minimum 1-2 years of experience in a hospital or clinic (Freshers with good communication may be considered)
- Excellent communication and interpersonal skills
- Knowledge of medical terminology and patient service protocols
- Proficient in using hospital management software (HMS) and MS Office
- Ability to multitask.
- Empathy, patience, and problem-solving skills

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

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