Patient Care Coordinator

13 hours ago

Narela Delhi Delhi, India Sushila Hospital Full time

The Patient Care Coordinator is responsible for ensuring the efficient coordination and delivery of patient care services. The role involves working closely with patients, families, and healthcare providers to schedule appointments, manage patient records, and provide support for patients throughout their healthcare journey.

**Key Responsibilities**:

- **Patient Coordination**:

- Act as the main point of contact for patients, families, and healthcare teams.
- Schedule appointments, coordinate referrals, and assist in follow-up care.
- Provide patients with information about treatments, procedures, and tests.
- Ensure patients are informed and comfortable with the healthcare process.
- **Administrative Support**:

- Manage patient records, update medical charts, and ensure all documentation is accurate and compliant with privacy regulations (HIPAA).
- Handle insurance verification, pre-authorizations, and billing inquiries.
- Assist with insurance claims, and communicate with insurance companies as necessary.
- **Patient Advocacy**:

- Act as an advocate for patients' needs and ensure they receive the care they require.
- Address patient concerns and work with healthcare providers to resolve issues.
- Help navigate complex healthcare systems, including referrals to specialists and access to community resources.
- **Collaboration**:

- Work with doctors, nurses, and other healthcare professionals to ensure seamless care for patients.
- Coordinate care plans with multidisciplinary teams.
- Participate in regular meetings to review patient care protocols and updates.
- **Customer Service**:

- Provide high-level customer service and maintain a compassionate, professional, and empathetic approach with all patients.
- Handle patient inquiries and complaints in a professional manner, resolving issues promptly.
- **Quality Control and Compliance**:

- Ensure that patient care meets the standards of the healthcare facility and complies with regulatory guidelines.
- Maintain confidentiality and patient privacy at all times.
- Assist in quality improvement initiatives related to patient care.

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- Hospital: 1 year (required)

Work Location: In person

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