Patient Care Coordinator

1 week ago

Delhi Delhi, India Skinroots Full time

**About Us**:
Skinroots is a premium dermatology and aesthetics clinic, committed to offering advanced treatments and delivering exceptional patient experiences. We are expanding our team and seeking a Patient Support Executive to enhance our service quality and patient engagement.

**Role Overview**:
As a Patient Support Executive or Patient care coordinator, you will be the first point of contact for patients and play a vital role in assisting them throughout their journey—from inquiry to post-treatment follow-up. This role requires strong communication skills, empathy, and a solution-oriented approach.

**Key Responsibilities**:

- Handle inbound and outbound calls related to appointments, treatments, and follow-ups
- Assist patients in understanding procedures, treatment packages, pricing, and service offerings
- Maintain and update patient data in the CRM system
- Follow up with leads to ensure conversions and patient satisfaction
- Coordinate with doctors, front desk, and clinical staff to ensure smooth patient flow
- Address patient queries, concerns, and complaints with professionalism
- Remind patients of appointments, payments, or reviews via call/SMS/WhatsApp
- Guide walk-in patients and ensure a positive in-clinic experience

**Key Skills & Qualifications**:

- Minimum 12th pass or graduate
- 6 months to 1 year experience in healthcare, hospitality, telecalling, or customer service
- Good spoken English and Hindi (other regional languages is a plus)
- Basic knowledge of computers and CRM software
- Empathetic, patient-friendly, and polite communication
- Ability to multitask and work under pressure

**What We Offer**:

- Attractive salary + incentives
- Growth opportunities in a fast-expanding clinic
- Supportive and friendly team environment
- Training in aesthetics, dermatology services, and CRM tools

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Application Question(s):

- Are you an immediate joiner?
- Do you speak English?
- What's your current in hand monthly salary?
- What's your expected in-hand monthly salary?

Work Location: In person

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