Sales Backend Support

5 days ago

Dwarka Delhi Delhi, India Proviso Full time

**Job Purpose**

To manage the complete backend sales operations including **proposal generation**, CRM updates, documentation, reporting, and inter-department coordination. This role is the operational backbone of the sales team, ensuring all customer proposals are timely, technically sound, and aligned with Company's processes.

**Key Responsibilities**

**1. Proposal Preparation (Core Function)**
- Create customized proposals using “Proposal Excels”, QAP formats, and Standard Checklist.
- Work closely with the design team to compile accurate technical offers, datasheets, and equipment specifications.
- Prepare pricing sheets, project-specific BOQs, and forward preliminary layouts after approvals.
- Maintain a proposal tracker with version control and client-wise folders.

**2. Lead Management & CRM Handling**
- Refresh lead portals daily.
- Log new leads in CRM/Excel-based enquiry register and assign to field executives.
- Update enquiry status, follow-ups, and action items consistently.

**3. Internal Coordination**
- Interface with design, purchase, production, and logistics teams to gather supporting material for proposals.
- Share technical clarifications, drawings, and system architecture with the field team.
- Schedule proposal reviews and communicate delivery timelines to the sales head.

**4. Sales Reporting**
- Maintain follow-up sheets, visit reports (from field staff), and pipeline health status.
- Generate dashboards for submitted proposals, pending approvals, and expected closures.
- Flag delayed follow-ups or proposal bottlenecks.

**5. Order Finalization & Handover**
- Prepare documentation kits (client order, technical compliance, commercial T&Cs).
- Use the Handover Template SOP for execution team coordination.
- Track dispatch readiness, client feedback, and required amendments.

**Required Skills & Qualifications**
- **Education**: Graduate (B.Com, B.Sc, BBA, or Engineering background preferred).
- **Experience**: 2-4 years in industrial sales coordination or proposal drafting.
- **Technical Tools**:

- Strong in MS Excel, Word, and PDF formatting
- Familiarity with proposal software, design layouts, and PDF editors
- **Traits**:

- Excellent written English and formatting skills
- Detail-focused, deadline-oriented, and process-driven
- Understanding of industrial products like conveyors, ash/fuel systems is a plus

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

**Experience**:

- Proposal writing: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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